Admissions Officer - Claremont School

Thepienews; Hastings; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading independent school is searching for an Admissions Officer to oversee student recruitment and support the Admissions Team in meeting enrolment targets. You will engage with prospective families, manage their enquiries, and promote the school's educational vision effectively, ensuring a seamless admissions process. The role requires excellent organizational skills, customer service experience, and familiarity with CRM systems, like HubSpot. Join a dynamic team committed to creating a vibrant educational community.

Benefits

Professional development opportunities

Supportive work environment

Qualifications

• Experience managing CRM systems and organised data effectively.
• Native level fluency in written and spoken English is essential.
• Demonstrable experience in the service sector, ideally educational.

Responsibilities

• Manage admissions enquiries and provide timely, personalized responses.
• Coordinate visits, interviews, and entrance testing for prospective students.
• Support recruitment and retention data management for the school.

Skills

Organizational skills

Customer service ethos

Problem-solving ability

Data analysis

Communication skills

Education

Degree, professional qualifications or relevant work-related experience

Tools

HubSpot

iSAMS

Microsoft Office

Job description

The Admissions Officer plays a vital role in student recruitment at Claremont School and in supporting the Admissions Team to meet enrolment targets. Reporting to the Head of Admissions, this role supports and contributes to the day-to-day admissions process, promotes Claremont as the school of choice in the local area, and communicates the school’s core message of Amazing Learning.

Acting as a true ambassador, the Admissions Officer engages with prospective families, agents, and the wider school community—including teaching and support staff—to ensure a seamless, customer focused experience. Through personal interaction, the post holder will help convey the school’s values and educational vision with clarity and impact.

• Location: You will be based at our Junior School
• Line Manager: Head of Admissions

Key Responsibilities

1. Recruitment and enrolment management:

• Manage and track admissions enquiries for both domestic and international students via the HubSpot CRM, ensuring all stages of the process are logged and followed through.
• Provide timely, personalised responses to enquiries, addressing each family’s specific needs while delivering a warm, efficient, and customer-focused admissions experience.
• Coordinate visits, interviews, and tours—both in-person and online—ensuring relevant staff are well briefed and logistics are smoothly managed.
• Follow up on all enquiries, visits, and interviews to encourage progression to registration and formal application.
• Record reasons why families choose not to proceed, maintaining up-to-date data for internal review.
• Coordinate entrance testing and interviews with academic staff, including Learning Support where needed, to ensure appropriate academic placement.
• Organise taster days, communicating clearly with all staff involved and ensuring a positive experience for prospective pupils.
• Invite new families to transition events and ensure key onboarding steps are completed.
• Oversee completion and collection of all enrolment documentation, including Acceptance Forms, Terms and Conditions, Medical Forms, and required permissions.
• For international students, ensure CAS, visa documentation, and travel details are accurately recorded in the MIS.
• Send tailored ‘Joining Packs’ to new families, including academic information, onboarding materials, and any required pre-start preparation.
• Update the School Office with pupil roll changes, keeping relevant school leaders informed of new joiners and leavers.
• Support the Head of Admissions by maintaining accurate student forecasting data for KPI reporting.
• Coordinate scholarship applications and assessments, liaising with the Prep Headteacher and Head’s PA to manage logistics and communication.
• Provide timely feedback on scholarship outcomes to families and maintain detailed records of acceptances and declines.

2. Networking & Building relationships:

• Support the promotion of Amazing Learning by sharing student successes and progress stories with parents and the wider community, helping to drive both new enquiries and retention.
• Assist in the planning and delivery of Open Events and corporate engagement activities involving local businesses, with a focus on student recruitment and retention.
• Work closely with the Head of Admissions to coordinate Familiarisation Visits for educational agents, ensuring a professional and engaging experience.
• Collaborate closely with parent-facing administrative staff to ensure smooth coordination across all internal stakeholders, contributing to a seamless admissions journey and a strong first impression for all visitors.
• Support the delivery of effective post-enrolment communication and engagement with new families, helping to ensure a welcoming and consistent experience beyond the point of admission.
• Assist in the implementation of the school’s customer loyalty initiatives, ensuring alignment with the regional programme and supporting parent satisfaction and retention efforts.

3. Enrolment targets & Data management:

• Support the school leadership and Head of Admissions by providing accurate enrolment and retention data to inform recruitment and retention targets, including identifying trends and patterns in demand.
• Assist in preparing reports and summaries based on available data, highlighting key insights, and supporting the Head of Admissions in making operational adjustments to recruitment and retention activities.
• Maintain the CRM system (e.g., HubSpot) by ensuring data on prospective students and families is accurate, up to date, and consistently tracked through each stage of the admissions pipeline.
• Contribute to the achievement of agreed retention goals by supporting related administrative tasks and maintaining accurate records of leavers and joiners.
• Help ensure the school has access to clear and current retention data, supporting the Head of Admissions in tracking progress against targets.
• Assist in the delivery of retention initiatives by helping gather feedback, identifying at-risk families early, and coordinating follow-up actions as directed by the Head of Admissions.

Other Responsibilities

Undertake such other reasonable responsibilities and tasks that may be assigned by the Principal and Head of Admissions Candidate Profile

1. Person specification

• Excellent organisation skills
• High proficiency with all Microsoft software packages including Word, PowerPoint and Excel. Experience with iSAMS, HubSpot and Engage would be desirable (relevant training would be provided where required)
• Strong customer service ethos and excellent problem-solving ability
• Articulate, communicative, and able to present information in a concise and professional manner.
• Cultural sensitivity and awareness
• Native level fluency in written and spoken English
• Multilingualism is desirable
• A team player

2. Competencies

• Familiarised with U.K educational markets (demographical, social, and cultural knowledge).
• High attention to detail
• Ability to multi-task
• Prioritises tasks and organises own time effectively
• Ability to deliver practical solutions to problems
• Reporting and analysing data

3. Qualifications

• Degree, professional qualifications or relevant work-related experience

4. Experience

• Demonstrable experience in the commercial “service” sector (ideally in the educational sector and the student recruitment, and enrolment fields, but not a “must”).
• Strong data management, analytical skills, and proficiency in technology for accurately organising, analysing admissions data, generating reports, and ensuring compliance with data regulations.
• Experience in managing a CRM system (HubSpot or Salesforce, preferred).

ISP Middle Leadership Competencies

1. Collaboration. You actively engage in leading your team; you are collaborative and is a genuine team player, developing positive and supportive relationships with colleagues to solve problems and maximise opportunities.

2. Learning & Getting Better. You continually demonstrate personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.

3. Innovation Leadership. You help create an environment where ideas for learning initiatives and services are generated and can motivate and inspire others through the process of creation through to completion.

4. Resilience. You can deal with setbacks and challenges calmly and effectively.

5. Community Focus. You are committed to meeting and exceeding the needs and expectations of your students and their families.

6. Integrity & Ethical Management. You work ethically and with integrity; help others feel valued; uphold and model the ISP Vision, Purpose and Principles.

Safeguarding & Safer Recruitment: Claremont School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history.

About Claremont & ISP: Claremont School is an independent day and boarding school. The Nursery and the Prep School are based in St Leonards on Sea, and the Senior School is located in Bodiam, East Sussex. The school is non selective and welcomes children and young people from a large catchment area spanning 25 miles. In addition, one third of the students in the Senior School are international boarders.

Children join Claremont aged 2, and the school offers a British curriculum throughout with GCSEs and iGCSEs at KS4, and A Level and BTechs at KS5. In addition, the school delivers outstanding programmes in Performing Arts (winning an award for outstanding School for Performing Arts in 2021) and in football where students can join the Football academy and look to become professional players.

Results and Value-Added at Claremont are outstanding, with Senior School results beating national averages year on year, as well as more local independent selective schools. We believe that successful schools are the ones that put learning at the heart of everything they do, always aiming to create rounded individuals that can forge successful careers and lives, in a rapidly changing world. Claremont aims to be the School of Choice for the local area, and supports its young people to excel in all that they do in a safe and inspiring environment.

Claremont School is also part of the International Schools Partnership (ISP) group, comprising committed colleagues in financially responsible schools around the world, where learning is at the heart of everything we do for our students, colleagues, and parents. We are committed to getting better, all the time.

ISP was founded by an experienced team of committed educationalists and operators who have worked together over many years. ISP’s growing group of private schools are located across the world, including in the USA, Canada, Spain, Italy, India, Switzerland, Costa Rica, the United Arab Emirates, Qatar, Malaysia, Mexico, Chile, Colombia, Ecuador and Peru, educating children and students from 2–18 years of age. ISP has expanded to 105 schools that employ over 10,000 staff and deliver multiple curricula to over 80,000 students located across the globe.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging: ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.