Admissions Officer

TN United Kingdom; London; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Admissions Officer to join their team. In this pivotal role, you will ensure smooth operations within the healthcare setting by managing patient admissions and providing exceptional service. You'll be the first point of contact for patients, handling inquiries and coordinating with medical staff to facilitate timely admissions. This role not only allows you to make a significant impact on patient care but also offers a supportive environment with a focus on employee wellbeing. If you're organized, proactive, and passionate about healthcare, this opportunity is perfect for you.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Life insurance

Annual Health Services Bonus Scheme

Support with travel costs

Discounted online gym sessions

Free onsite massages

Opportunity to participate in awards ceremony

Qualifications

• Experience in administrative roles within healthcare is essential.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Answering calls and providing high-quality service to patients and staff.
• Managing admissions and coordinating with various departments.
• Conducting courtesy calls to ensure all patient information is accurate.

Skills

Administration experience in a hospital or healthcare setting

Organisational skills

Ability to work on own initiative

Good timekeeping

Job description

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Full time – 37.5hrs a week ( rotating shifts Monday – Friday between 8.00am – 8.00pm)

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.

As an Admissions Officer, you will be responsible for obtaining demographic information, financial information, booking all inpatient and daycase admissions, utilising booking and theatre modules aiming to use the Hospitals resources to the fullest effect. The primary emphasis is to provide efficient effective communication at all levels to both external and internal customers and maintain confidentiality of information regarding patients, families and friends at all times.

You’ll help us make health happen by:

1. Answering all incoming calls in a timely manner and providing an efficient high-quality service to all internal and external customers inclusive of patients/relatives, clinicians, secretaries, internal colleagues and members of the general public.
2. Attending bed meetings and ensuring all necessary information obtained is updated on the bed board and detailed in bed summary and communicated to all related departments.
3. Receiving all inpatient and daycase bookings from recognised clinicians and their associated staff, inputting all relevant details to the Hospitals Information Systems.
4. Notifying patients of bookings and any relevant requirements including cancellations or rescheduled bookings.
5. Liaising closely with satellite units’ personnel (e.g. Endoscopy, Angio and Theatres) giving consideration to requestors preferred times, length of any surgery booking or equipment required.
6. Allocating patient rooms and managing bed status and board working with Site Lead and associated multi-disciplinary teams.
7. Facilitating preadmission clinic bookings and any subsequent queries.
8. Obtaining preauthorisation for bookings, via web chats, insurance portals, calls to payors or requesting letters of guarantee where appropriate.
9. Providing quotes for all self-pay bookings and any requests sent via email or received by phone.
10. Conducting courtesy calls/emails to patients to ensure we have all necessary demographics, financial information, obtain credit card details, explain the registration form (financial agreement), provide direction details if required and answer any questions the patient may have about their admission.
11. Meeting & greeting patients at pre-admission clinic or on the day of admission where financial details are not secured, facilitating this in a timely manner to ensure patients' admission is not delayed.

Key Skills / Qualifications needed for this role:

1. Administration experience in a hospital or healthcare setting.
2. Organisational skills.
3. Able to work on own initiative, prioritise work and meet deadlines.
4. Good timekeeping but prepared to be flexible.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

1. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan and life insurance.
4. Annual Health Services Bonus Scheme.
5. Support with travel costs via a season ticket loan or cycle2work.
6. Discounted access to online gym sessions through Gympass.
7. Various other benefits and online discounts.
8. Free onsite massages as a recognition for your hard work.
9. Opportunity to participate in our annual awards ceremony.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.