Admissions Host

SEA LIFE; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading aquatic attraction in London is seeking Admissions Hosts to join their dynamic team. The role focuses on providing outstanding customer service, engaging with visitors, and managing the flow into attractions. Successful candidates will enjoy competitive pay and benefits, including discounts and an employee assistance program. Flexibility is essential as the position involves working weekends and during peak seasons.

Benefits

Hourly pay paid fortnightly

Merlin Magic pass for friends and family

Employee Assistance Programme

40% online LEGO discount

25% discount in retail and food

Qualifications

• Confidence to engage and interact with large groups.
• Ability to work under pressure in a high-paced environment.
• Understanding of health and safety protocols.

Responsibilities

• Advertise attractions to potential visitors.
• Ensure smooth flow into attractions and manage queue lines.
• Provide world-class customer service and upsell offers.

Skills

Customer service

Sales skills

Team player

Confidence in engaging with the public

Job description

What you'll bring to the team

SEA LIFE London are currently recruiting for Admissions Hosts to join our outgoing, self-motivated, sales and customer service focused team.

Operating from the busy heart of London’s South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers!

You will have the opportunity to tailor a guests’ perfect visit to Merlin’s London tourist attractions, ensuring they have a memorable and rewarding experience. Not only this but you will be batching groups of excited guests into our shows, looking after queue lines, and ensuring the flow into the attractions runs as smoothly as possible.

You will be the face of the attractions and our guests first point of contact so you will have the opportunity to interact, entertain and create magic memories, all whilst providing the very best customer service.

These roles are seasonal. Our attractions are open daily and so flexibility will be needed as you’ll be working your fair share of weekends, bank holidays and peak seasons.

Qualifications & Experience

You’ll have the confidence to engage and interact with thousands of visitors and passers-by each day, giving world class customer service and up selling our offers. You’ll be used to working in a high-pressure environment, preferably from within the entertainments industry, but wherever your previous experience lies full training will be given.

You’ll understand the importance of exceeding targets, and driving revenue through utilising excellent sales skills, as well as making sure that you are working within health, safety, and standard operating procedures at all times.

We are a very close-knit team here and so we need team players that are happy to help others as well as working independently.

Ultimately, we’re looking for someone who is willing to go above and beyond to help deliver unforgettable experiences that our iconic attractions deserve.

Benefits

• You'll receive an hourly rate paid fortnightly
• A Merlin Magic pass allowing your friends and family to visit our attractions
• Employee Assistance Programme
• 40% online LEGO discount and 25% discount in retail and food
• Access to an exclusive employee discount website and much more

If you have any questions or [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.