Admissions Counselor

Gosnold Behavioral Health; Falmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Gosnold Behavioral Health is seeking an Admissions Counselor to join their dedicated team. The position involves gathering patient information, determining admission suitability, and maintaining patient records. Applicants should have a High School Diploma, excellent customer service skills, and the ability to manage multiple tasks effectively. Join a leading organization dedicated to mental health and substance use recovery, providing essential support to individuals and families.

Benefits

Health and dental insurance

Generous paid vacation

403b retirement savings plan

Tuition assistance

Qualifications

• Strong customer service orientation required.
• Ability to multi-task and handle multiple callers.
• Basic computer skills for data entry into health systems.

Responsibilities

• Gather pre-admission patient information accurately.
• Provide excellent customer service and communicate effectively.
• Maintain accurate patient records and assist with financial interviews.

Skills

Customer service orientation

Multi-tasking

Strong communication

Education

High School Diploma

Job description

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Gosnold, Inc. is a nationally accredited non-profit leader in the

prevention, treatment & recovery of mental health & substance use

disorders. We offer a full, end-to-end continuum of care offering a wide

range of treatment options. Highly regarded for innovation, we offer a

comprehensive patient centered continuum of care tailored to fit the

needs of each individual. Gosnold welcomes like-minded individuals who

are passionate about our mission to support people & families affected

by these disorders, & to promote lasting recovery. SUMMARY: The

Admissions Coordinator (Evenings 3p-11p) is responsible for gathering

relevant pre-admission patient information accurately & in a timely

manner, interpret the information & determine admission suitability or

the need for higher level clinical screening. This position will respond

to patient, family or professional referent calls promptly & with a high

degree of sensitivity, courtesy, & professionalism. Intake Coordinator

will project a warm & friendly demeanor to all patients, families, &

referents. ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES: Provide

excellent customer service & communicate effectively with Gosnold

customers including patients, families, health care providers & other

referring parties. Upon admission, determine preliminary payer status &

verify health insurance coverage. Prepare & maintain accurate & complete

electronic/paper patient records, reflecting current level of care &

other pertinent information. Initiate financial interviews with clients,

as necessary & collect relevant documentation & money. Assist with

follow-up & collection activities to insure client payment for services.

Communicate with other departments to insure maximum utilization &

reimbursement. Clearly & accurately communicate knowledge of the

programs in the Gosnold service line & optimize referrals to Gosnold

inpatient, residential, family, or outpatient programs. Retain knowledge

& awareness of key Gosnold referral accounts, i.e. clinical/medical

professionals, alumni, PCP?s, & prioritize their requests accordingly.

Process patient records in accordance with established Gosnold

standards, complete admission data entry accurately & in a timely

manner. Respond to general information requests (e.g., Twelve -Step

meetings, etc.) by directing callers to websites or other information

sources. Interface with all levels of management & peers in a manner

that promotes learning & mutual respect. Support new initiatives, seek

creative solutions to challenges, & participate in department & program

improvement projects. Collect & document pertinent financial & personal

information relative to patient treatment. Understanding or ability to

learn about systems of addiction & mental health treatment. Collect &

interpret clinical information provided by referents or prospective

patients. Work as an active & cooperative member of the Patient Access

team. Maintain accurate admission documents & prepare statistical

reports for management within established time schedules. Perform all

Other Duties As Assigned. MINIMUM KNOWLEDGE, Experience, & SKILLS

REQUIRED: Education: High School Diploma. Experience: Ability to use a

computer & web-based programs. Skills: Strong customer service

orientation. Knowledge of electronic data systems. Ability to accurately

enter data into an electronic health record system. Ability to

Multi-task & Service Multiple Callers. BENEFITS (based On Full-time

employment): Blue Cross & Blue Shield health & dental insurance Vision

insurance Medical & dependent care flexible spending accounts Generous

paid vacation, sick, & holiday time 403b retirement savings plan with

employer match Personal financial management services Life &

supplemental life insurance Critical illness & accident insurance

Employee Assistance Program Pet insurance Tuition assistance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Hospitals and Health Care

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