Admissions Counselor

Gosnold Behavioral Health; Falmouth; On-site; GBP 25,000 - 37,000; Full time

Job summary

A leading non-profit healthcare organization in Falmouth seeks an Admissions Coordinator for evening shifts (3p-11p). The role involves gathering patient information, assessing admission needs, and providing exceptional customer service. Candidates should have a High School Diploma and strong computer skills. Benefits include health insurance, paid time off, and retirement plans.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid vacation

403b retirement plan with employer match

Tuition assistance

Qualifications

• Ability to use a computer and web-based programs.
• Strong customer service orientation.
• Knowledge of electronic data systems.

Responsibilities

• Gather pre-admission patient information accurately and timely.
• Determine admission suitability or need for clinical screening.
• Communicate effectively with patients and healthcare providers.
• Prepare and maintain electronic and paper patient records.
• Initiate financial interviews with clients and assist with payments.
• Communicate with departments to maximize utilization.

Skills

Customer service orientation

Computer proficiency

Data entry accuracy

Multitasking

Education

High School Diploma

Job description

Gosnold, Inc. is a nationally accredited non-profit leader in the prevention, treatment, and recovery of mental health and substance use disorders. We offer a full, end-to-end continuum of care with a wide range of treatment options. Highly regarded for innovation, we provide a comprehensive, patient-centered continuum of care tailored to individual needs. Gosnold welcomes like-minded individuals passionate about our mission to support those affected by these disorders and to promote lasting recovery.

Summary

The Admissions Coordinator (Evenings 3p-11p) is responsible for gathering relevant pre-admission patient information accurately and in a timely manner, interpreting this information, and determining admission suitability or the need for higher-level clinical screening. This position responds promptly and professionally to patient, family, or professional referent calls, projecting a warm and friendly demeanor to all patients, families, and referents.

Essential Job Functions/Duties/Responsibilities

1. Provide excellent customer service and communicate effectively with Gosnold customers, including patients, families, healthcare providers, and referring parties.
2. Determine preliminary payer status and verify health insurance coverage upon admission.
3. Prepare and maintain accurate electronic and paper patient records, reflecting current level of care and pertinent information.
4. Initiate financial interviews with clients, collect relevant documentation and payments, and assist with follow-up and collection activities to ensure payment for services.
5. Communicate with other departments to maximize utilization and reimbursement.
6. Clearly communicate knowledge of Gosnold programs and optimize referrals to inpatient, residential, family, or outpatient programs.
7. Maintain knowledge of key referral accounts and prioritize their requests.
8. Process patient records according to Gosnold standards, complete admission data entry accurately and timely.
9. Respond to general information requests by directing callers to appropriate sources.
10. Interface professionally with all management levels and peers, supporting new initiatives and participating in improvement projects.
11. Collect and document financial and personal information relevant to patient treatment.
12. Learn about systems of addiction and mental health treatment.
13. Work cooperatively as part of the Patient Access team.
14. Maintain accurate admission documents and prepare statistical reports for management.
15. Perform other duties as assigned.

Minimum Knowledge, Experience, & Skills Required

• High School Diploma.
• Ability to use a computer and web-based programs.
• Strong customer service orientation.
• Knowledge of electronic data systems and ability to accurately enter data into health record systems.
• Ability to multitask and service multiple callers.

Benefits (based on full-time employment)

• Health and dental insurance (Blue Cross & Blue Shield)
• Vision insurance
• Flexible spending accounts for medical and dependent care
• Paid vacation, sick, and holiday time
• 403b retirement plan with employer match
• Personal financial management services
• Life and supplemental life insurance
• Critical illness and accident insurance
• Employee Assistance Program
• Pet insurance
• Tuition assistance