Admissions Booking Officer

Mersey and West Lancashire Teaching Hospitals NHS Trust; St Helens; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS Trust in St Helens is seeking an enthusiastic Admissions Officer to co-ordinate patient admissions and schedule operations, ensuring a timely and patient-focused service. The ideal candidate will possess strong organisational skills, be self-motivated, and have relevant experience in healthcare settings. This role offers the opportunity to work in a dynamic environment dedicated to high-quality patient care.

Qualifications

• Significant experience in a similar role or equivalent knowledge.
• Able to deal with the public in person and via telephone.
• Knowledge of Referral to Treatment (RTT) waiting time rules.

Responsibilities

• Co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards.
• Schedule operations ensuring efficient, timely service.
• Utilise Microsoft Office and Trust internal systems.

Skills

Excellent customer care skills

Ability to communicate professionally

Self-motivated

Ability to organise/manage/prioritise own work schedule

Highly developed interpersonal skills

Education

GCSE standard or higher

NVQ in Business Administration or equivalent

Job description

Closing date: 22 October 2025

Overview

The Surgery Division is looking for an enthusiastic and self-motivated Admissions Officer to pro-actively co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards. To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current NHS time frames.

This demanding role will require excellent time management and organisational skills. The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.

Previous applicants need not apply

Main duties of the job

• To co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards.
• To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution.
• The post holder should be proficient in the use of Microsoft Office packages. Ability to use a range of computer systems to collate information and escalate potential problem areas. Training will be given where necessary for internal IT systems.
• There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

• Acute Care — Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
• Primary Care — Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
• Community Services — Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
• Specialist Regional Services — We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Proposed Interview date: 4th November 2025 TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

• GCSE standard or higher
• NVQ in Business Administration or equivalent knowledge through formal training or experience

Knowledge

• Significant experience in a similar role or equivalent knowledge
• Able to deal with the public in person and via telephone
• Knowledge of Referral to Treatment (RTT) waiting time rules
• Previous NHS experience
• Knowledge of medical terminology
• Knowledge of Trust computer systems
• Good understanding of Trust internal policies as appropriate

Skills

• Ability to communicate professionally at all levels
• Excellent customers care skills
• Self-motivated and ability to work using own initiative with limited supervision
• Able to use own initiative and respond to new challenges, knowing when to escalate
• Able to use own initiative to solve problems
• Ability to work independently
• Ability to organise/manage/prioritise own work schedule
• Ability to accurately maintain computerised and manual documentation systems
• Able to promote good working relationships amongst team and colleagues
• Ability to assist in the mentoring and training of new staff
• Ability to maintain control of stressful situations
• Capability to adapt to most situations
• Highly developed interpersonal skills
• Reliable and conscientious
• Able to work the hours and undertake duties required
• P
• Possess a friendly and approachable personality
• Excellent team player
• Able to show understanding and appreciation

Other

• Comply with Trust policies and procedures at all times
• Confident and sympathetic when dealing with patients/staff
• Ability and willingness to undergo further training for the post
• Maintain confidentiality at all times
• Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust