Admissions Assistant

Diversity Dashboard; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous employer pension contribution

Hybrid/ Flexible working

Job summary

The University of Manchester invites applications for a full-time Admissions Assistant to support student admissions processes and provide an excellent intro to the University for applicants and offer-holders. You will join a busy admissions team, handling applications, responding to enquiries, and assisting in events such as open days, visit days, interviews, and post-offer activities throughout August.

The role requires strong customer service, attention to detail, and the ability to work

Qualifications

• Experience of working with administrative processes in a busy, target-led, customer-facing office environment.
• Good oral and written communication skills with an ability to deal with a wide range of people
• Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality
• Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines
• Good numeracy skills, attention to detail and the ability to identify and resolve issues effectively

Responsibilities

• Provide administrative support for clerical and administrative activities associated with admissions and conversion as directed by the admissions Coordinator
• Act as the first point of contact for admissions enquiries and provide information, advice and guidance on routine matters, knowing when to escape to others as appropriate
• Make standard admissions decisions and process course applications in line with specified criteria, including invitation to interview
• Assist and participate in the delivery of open days, interview days, confirmation and clearing activities, post-offer conversion activities, and admissions networks
• To work flexibly as required across the University, supporting the delivery of University and local priorities, operating at all times as a single team across the University

Skills

Customer service

Administration

Communication

Teamwork

Attention to detail

Confidentiality

Education

A-levels or equivalent

Tools

Microsoft Office

Email/CRM systems

Job description

The Faculty of Science and Engineering seeks to appoint a full-time Admissions Assistant on a permanent basis. The role is to support our student admissions processes and ensure that our applicants and offer-holders have an excellent introduction to the University.

We are looking for an enthusiastic person to be part of our admissions team supporting our applicants, working collaboratively in accordance with good customer service principles. Alongside processing applications and acting as a first point of contact for queries, you will also support open days and visit days (either on-campus or virtual), interviews and confirmation and clearing activities throughout August.

The post holder will have experience of working with administrative processes in a busy, target-led, customer-facing office environment, with the ability to manage competing demands, meet deadlines and work accurately under pressure. The role requires someone who thrives as part of a busy team, enjoys engaging with and supporting a wide range of people, and is flexible and responsive to customer needs. Strong attention to detail is essential, alongside the ability to follow policy, adapt to changing systems and processes, and communicate clearly and professionally.

• Provide administrative support for clerical and administrative activities associated with admissions and conversion as directed by the admissions Coordinator
• Act as the first point of contact for admissions enquiries and provide information, advice and guidance on routine matters, knowing when to escape to others as appropriate
• Make standard admissions decisions and process course applications in line with specified criteria, including invitation to interview
• Assist and participate in the delivery of open days, interview days, confirmation and clearing activities, post-offer conversion activities, and admissions networks
• To work flexibly as required across the University, supporting the delivery of University and local priorities, operating at all times as a single team across the University

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

You will have experience of working with administrative processes in a busy, target-led, customer-facing office environment, with the ability to manage competing demands, meet deadlines and work accurately under pressure. The role requires someone who thrives as part of a busy team, enjoys engaging with and supporting a wide range of people, and is flexible and responsive to customer needs. Strong attention to detail is essential, alongside the ability to follow policy, adapt to changing systems and processes, and communicate clearly and professionally.

Essential Criteria:

• Experience of working with administrative processes
• Good oral and written communication skills with an ability to deal with a wide range of people
• Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality
• Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines
• Good numeracy skills, attention to detail and the ability to identify and resolve issues effectively

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits . You can also find information on our Flexible and Hybrid working here .

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy .

Enquiries about the role, shortlisting and interviews

Name: Sophie Robinson

Email: [e-mail]

Name: Clare Hewitt

Email: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.