Admissions and Parent Support Manager

ARK SCHOOLS; London; On-site; GBP 40,000; Full time

Job summary

Une école de premier plan à Londres recherche un Admissions and Parent Support Manager pour diriger une équipe dédiée à l'admission et au service client. Le candidat idéal sera organisé, capable de gérer des équipes et de communiquer efficacement avec les parents et les parties prenantes. Ce rôle implique la gestion des systèmes d'admission, la coordination des initiatives marketing et l'analyse des données pour soutenir la prise de décision.

Qualifications

• Candidat(e) idéal(e) très organisé(e) et numéraire.
• Capacité à travailler avec des groupes divers.
• Expérience dans un environnement en croissance rapide.

Responsibilities

• Gestion de l'équipe d'admissions et de services clients.
• Coordination des communications avec les parents.
• Analyse des données pour améliorer les processus.

Skills

Organisation

Communication

Gestion d'équipe

Analyse de données

Job description

Job Description: Admissions and Parent Support Manager

Reporting to: Operations Director

Location: West London – with some travel to various Ark Start sites

Contract Type: Permanent

Pattern: Full-time (37.5 hrs per week)

Salary: c. £40,000 (depending on qualifications and experience)

About the role:

We are looking to recruit an Admissions and Parent Support Manager to join the Ark Start Team. The successful candidate will excel in a range of duties including team management, communicating with stakeholders, driving admissions, and ensuring consistent processes across the team, with high attention to detail.

Ark Start operates 5 nurseries in South & West London and plans to expand. This role will lead a team of 2 admissions and customer service officers and support individual nurseries with admissions.

The ideal candidate will be highly organized, numerate, and thrive working with diverse groups in a fast-growing organization.

Key responsibilities

1. Management of the Admissions & Customer Services Team
2. Maintain and update admissions systems to support efficiency
3. Manage communication templates, process plans, and the admissions handbook
4. Lead weekly occupancy meetings for approvals and communication
5. Calculate occupancy and availability across nurseries
6. Coordinate with finance on write-off procedures and approvals
7. Support workload management and team coverage across nurseries
8. Set up systems and processes for new nursery openings
9. Implement local marketing initiatives and collaborate with the Digital Marketing team to promote nurseries

Admissions Process with Parents & Nurseries

1. Lead admissions and customer service for up to 3 nurseries, overseeing all nurseries
2. Communicate with parents via phone and email
3. Manage initial inquiries and direct follow-up as needed
4. Coordinate with nursery leads and senior staff to ensure accurate information and customer satisfaction
5. Maintain and update management information systems
6. Review and send monthly invoices and handle parent billing queries
7. Oversee catering orders and ensure they match parent invoices
8. Address initial complaints and escalate when necessary
9. Follow up on outstanding payments and adjust processes to reduce debt levels

Reporting & Data Analysis

1. Gather benchmarking data and report on local fees for pricing strategies
2. Review weekly debt reports and produce summaries for management accounts
3. Analyze catering data to minimize waste and improve ordering
4. Provide occupancy and enquiry reports to support decision-making
5. Prepare monthly reports on enquiries and occupancy, including forecasts, for SLT and marketing planning