Administrator - Woodland Creation

Woodland Trust; Grantham; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Enhanced Employer Pension

Life Assurance

Flexible and hybrid working options (7

25 Days plus Bank Holidays (pro rata)

Job summary

The Woodland Trust is the UK’s largest woodland conservation charity seeking an Administrator to support tree planting projects from application to completion, including MOREwoods and MOREhedges schemes.

You’ll work with another administrator to provide essential administrative and coordination support to project officers, helping to ensure projects run smoothly while delivering excellent advice and customer service to members of the public.

Qualifications

• Experience in customer service and supporting members of the public.
• Proficient in Microsoft Office applications, including Teams, Word and Excel.
• Basic knowledge of woodland creation and tree planting (Desirable).
• Experience using ArcGIS and other online mapping tools (Desirable).
• Confident using CRM systems and databases, with experience maintaining accurate records and handling personal data (Desirable).
• Excellent written and verbal communication skills.
• Able to work independently and collaboratively, using initiative to support team objectives.
• Highly organised with strong attention to detail and effective time management.

Responsibilities

• Assess and map outreach project applications using online tools, gathering additional information where needed to determine eligibility.
• Participate in funding panels, reviewing and approving applications based on eligibility and suitability.
• Coordinate with nurseries, project officers and landowners to support tree deliveries.
• Provide guidance and signpost members of the public to woodland creation advice via phone and shared inboxes.
• Maintain accurate records by updating CRM databases and other internal systems.
• Raise sales and purchase orders as required.
• Collaborate with internal departments and wider teams to support project delivery.
• Provide administrative and operational support to the team and team leaders as needed.

Skills

Customer service

Microsoft Office

Team collaboration

Time management

Tools

ArcGIS

CRM software

Job description

The Woodland Trust is looking for an Administrator to support the delivery of tree planting projects from application through to completion, including our MOREwoods and MOREhedges schemes.

Working as part of a collaborative team alongside another administrator, you’ll provide essential administrative and coordination support to the project officers, helping to ensure projects run smoothly while delivering excellent advice and customer service to members of the public.

This role is advertised as full-time, 37.5 hours per week.

The Role:

• Assess and map outreach project applications using online tools, gathering additional information where needed to determine eligibility.
• Participate in funding panels, reviewing and approving applications based on eligibility and suitability.
• Coordinate with nurseries, project officers and landowners to support tree deliveries.
• Provide guidance and signpost members of the public to woodland creation advice via phone and shared inboxes.
• Maintain accurate records by updating CRM databases and other internal systems.
• Raise sales and purchase orders as required.
• Collaborate with internal departments and wider teams to support project delivery.
• Provide administrative and operational support to the team and team leaders as needed.
• This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required once a month on average. Occasional travel to other offices and remote locations may also be required.
• This is a fixed term contract for 4 months.

The Candidate:

• Experience in customer service and supporting members of the public.
• Proficient in Microsoft Office applications, including Teams, Word and Excel.
• Basic knowledge of woodland creation and tree planting (Desirable).
• Experience using ArcGIS and other online mapping tools (Desirable).
• Confident using CRM systems and databases, with experience maintaining accurate records and handling personal data (Desirable).
• Excellent written and verbal communication skills.
• Able to work independently and collaboratively, using initiative to support team objectives.
• Highly organised with strong attention to detail and effective time management.

Benefits and Wellbeing:

Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible and hybrid working options (7am - 7pm)
• Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
• Buy and sell holiday scheme
• Enhanced parental pay
• Employee assistance programme

To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion:

To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under‑represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Application information and advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the application questions to show your relevant skills and passion for the role. Even if you don’t meet every requirement of the role, we encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

For queries about this role, reasonable adjustments, or support with your application, please contact: [e-mail]