Administrator (with reception duties)

Orthoderm Ltd; Lisburn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Northern Ireland is seeking a proactive and professional Administrator to join their busy administration team. You will handle patient communications, manage bookings, and ensure smooth clinic operations. The ideal candidate will have at least a year of relevant experience and strong skills in communication and organization. This position may require working evenings and weekends.

Qualifications

• Minimum of 1 year's experience in an administrative or similar role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong typing and IT skills.

Responsibilities

• Handle incoming calls, resolving queries promptly and professionally.
• Manage outbound calls, including appointment scheduling.
• Record and respond to messages accurately and timely.

Skills

Communication skills

Good typing skills

Organised

Customer skills

Attention to detail

Tools

Microsoft Office

Job description

Overview

Part of the Affidea group, Orthoderm Private Medical Clinic is recognised as a leading provider of expert care across a wide range of medical specialties in Northern Ireland. With highly respected consultants and surgeons, we are known for delivering exceptional patient care and clinical excellence. We are seeking a proactive and professional Administrator (with reception duties) to join our busy administration team. As the first point of contact for many patients, you will play a vital role in ensuring a positive patient experience and supporting the smooth running of our clinics. This is an excellent opportunity to join a growing, healthcare organisation.

Key Responsibilities

• Handle incoming calls, resolving queries promptly and professionally, while ensuring accurate booking and record-keeping in line with clinic policies.
• Proactively manage outbound calls, including appointment scheduling.
• Communicate effectively with medical personnel, patients, local trusts, and GPs.
• Record and respond to messages accurately and in a timely manner.
• Liaise with internal departments to support smooth clinic operations.
• Prepare and manage clinic files, ensuring all documentation is complete and accessible.
• Assist with patient recalls and contribute to the preparation of weekly reports.
• Type and process clinical correspondence from audio dictation, ensuring timely follow-up.
• Provide reception cover as required.
• Support private practice management functions.
• Provide support at our sister site, Hillsborough Private Clinic, as required.

Essential Criteria

• Minimum of 1 year’s experience in an administrative or similar role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong typing and IT skills, including Microsoft Office.
• Highly organised with excellent attention to detail.
• Professional telephone manner and strong customer service skills.
• Ability to handle confidential and sensitive information with discretion.
• A strong team player with the ability to work independently on initiative.
• Flexible, with a positive, can-do attitude and a willingness to support colleagues.
• Ability to work evenings and weekends as required.

Desirable

• Experience working in a healthcare environment.

Skills

• Communication skills
• Good typing skills
• Organised
• Customer skills
• Attention to detail