Administrator with reception duties

Shaftesbury; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Shaftesbury is seeking an exceptional Administrator to support students moving into Shaftesbury Nash College and beyond, working closely with the Transition and Admin team.

You will help coordinate transition pathways for students with additional needs, liaising with families, local authorities, schools and external professionals to ensure person-centred, high-quality transitions.

Qualifications

• Experience with EHCPs and SEN processes.
• Knowledge of FE Department of Education funding and Local Authority funding.
• Strong organisational and communication skills.

Responsibilities

• Collate consultations, arrange assessments and onboarding processes.
• Coordinate with families, authorities and external agencies to support student pathways.
• Assist with EHCP processes, annual reviews and person-centred planning.
• Attend events, plan open days and stakeholder engagement activities.
• Contribute to reporting, planning and data logging.
• Maintain accurate records and up-to-date student data across systems.
• Cover reception on a rota basis.
• Respond to queries from external parties, parents and staff.

Skills

EHCPs & SEN processes

Family engagement

Data management (GDPR)

Communication skills

Organisation

Team collaboration

Event planning

IT systems for student data

Tools

MS Office

Database systems

Job description

Exceptional People Deserve Exceptional Staff

About Shaftesbury Statement

Shaftesbury is a disability charity offering care, education, vocational and rehab services. The charity also provides residential care, nursing, and supported living. In addition to Shaftesbury Nash College, Shaftesbury operates Shaftesbury Millie College, an FE college for students aged 16-25, and Shaftesbury Victoria School for students aged 3-19. All students have an Education, Health and Care Plan (EHCP), as well as physical and/or intellectual disabilities, and some have profound and complex learning needs.

About the Role

We are seeking an exceptional Administrator to help shape the journey of young people as they move into and beyond Shaftesbury Nash College.

This will be working collaboratively with our Transition and Admin team.

You will assist with the coordination of transition pathways for students with additional needs – from first enquiry through to their next destination.

This includes working closely with families, local authorities, schools, and external professionals to ensure every learner has a person-centred, high-quality transition into the college and to their next destinations.

This is a visible, outward-facing role where you will also represent the college and help build partnerships.

Key Responsibilities

• Collating consultations, arranging assessments, and student onboarding processes
• Work closely with families, local authorities, and external agencies to support student pathways
• Be involved in the EHCP processes, arrange and attend annual reviews, and assist with person-centred planning
• Attend events, help plan open days, and stakeholder engagement
• Contribute to reporting, planning, and logging information.
• Maintain accurate records and up to date student data on our various systems.
• Covering reception on a rota basis.
• Responding to verbal and written queries (email phone and post) from external parties, parents and internal staff as appropriate.

Desired Skills & Qualifications

• Knowledge and understanding of EHCPs and SEN processes and law
• Knowledge and understanding of specialist FE Department of Education (formally ESFA funding) and Local Authority funding
• Knowledge and understanding of special educational needs and disabilities
• Confident, compassionate professional who combines management ability with a passion for supporting young people with additional needs
• Ability to work independently while also being a part of a small team
• Experience working with young people with disabilities and/or additional needs
• Strong knowledge of transition planning and EHCP processes
• Excellent organisation, communication, and engagement skills
• Demonstrate proficiency using IT systems to maintain student data, adhering to GDPR regulations
• A commitment to person-centred practice and inclusive education

Why Join Us?

What you will enjoy:

• Make a meaningful impact by supporting transitions that help students achieve their educational and personal goals.
• Within a dedicated, passionate team in a supportive, inclusive environment.

Safeguarding

This post is exempt from the Rehabilitation of Offenders Act 1974.

Shaftesbury Education is committed to safeguarding and promoting the welfare of students and staff. It is the responsibility of all staff and volunteers to share this commitment. All posts are subject to an enhanced DBS check and will follow our rigorous safer recruitment processes.

Equality and Diversity

Shaftesbury is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Shaftesbury aims to create and sustain an inclusive work environment which provides equality of opportunity for everyone and reflects the diversity of the communities we serve. The post holder is required to uphold the Equality and Diversity policy and comply with the code of conduct which sets out our standards of behaviour towards those who use our services or work within them.