Administrator with Customer Care Skills

Tardis Environmental UK LTD; Telford; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company in portable toilet and tanker hire seeks an Administrator with Customer Care skills at their Telford depot. The successful candidate will handle customer interactions, manage data entry, and assist in general admin duties, all within a supportive customer service team. Full training is provided and the role offers a competitive salary and 28 days annual holiday.

Benefits

Annual holiday entitlement of 28 days, including 8 bank holidays

Additional day holiday for every 2 years of service, up to 5 extra days

Workplace pension scheme

Qualifications

• Preferably 2+ years of admin experience.
• Good knowledge of Microsoft Excel, Word, and Outlook.

Responsibilities

• Handling telephone calls and queries.
• Data entry and order processing.
• Dealing with drivers and customers throughout the day.

Skills

Customer service skills

Data entry

Ability to work under pressure

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Tardis Environmental UK Ltd is a well-established portable toilet and tanker hire business operating a large fleet of HGV and LGV vehicles across various locations throughout the UK.

We hire temporary waste and water solutions, ranging from 1000ltr to 30,000ltr storage tanks. We are members of FORS and hold Gold accreditation.

We are currently seeking an Administrator with Customer Care skills based at our Telford depot.

Hours: Between 8am and 6pm

Salary: £28,000 to £30,000 (depending on experience)

Tardis Environmental is looking for a team member to join our customer service team. Applicants must have excellent customer service skills and be able to handle customer interactions professionally and empathetically. The role requires the ability to work under pressure in a fast-paced environment, both as part of a team and independently.

Responsibilities Include:

• Handling telephone calls and queries
• Data entry
• Order processing
• Chasing damage claims
• Dealing with drivers and customers throughout the day
• Assisting the manager with general admin duties
• Liaising with fitters
• Arranging call outs
• Managing part exchange damage reports
• Undertaking general admin duties as required

Requirements:

• Good knowledge of Microsoft Excel, Word, and Outlook
• Preferably 2+ years of admin experience

Full training on in-house systems will be provided.

We offer an annual holiday entitlement of 28 days, including 8 bank holidays. For every 2 full years of service, you will receive an additional day holiday, up to a maximum of 5 extra days. We also offer a workplace pension scheme.

If you wish to join our team, please submit your CV for consideration or call 0800 731 0589.