Administrator (Triage)

Gloucestershire County Council; Gloucester; In loco; GBP 21.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Leave 25.5 days

Additional leave option

LGPS pension

EAP

Occupational health

Employee discounts

Cycle to Work

Prism network

Young Employees Network

Green Car Scheme

Descrizione del lavoro

Gloucestershire Employment and Skills Hub is seeking a Triage Administrator to provide vital administrative support for the Connect to Work programme. You will assist colleagues helping people with barriers to enter, re-enter or remain in work, including individuals with health conditions or disabilities.

The role emphasizes customer focus, collaboration with GCC teams, and a proactive, solutions-driven approach.

Competenze

• Experience providing administrative support in a public service or similar setting.
• Customer-facing experience with a focus on service excellence.
• Strong communication skills across diverse audiences.
• Ability to balance priorities and organise workload effectively.

Conoscenze

Administrative support

Customer service

Communication skills

Organisational skills

Descrizione del lavoro

Gloucestershire Employment and Skills Hub provides a central point of information, guidance, and support for both residents and businesses. Our mission is to help local people access training and employment opportunities, while supporting employers to find the right people with the right skills. We are a passionate team of professionals dedicated to helping individuals achieve their learning and career goals. We are seeking a Triage Administrator to support the development and delivery of the Connect to Work programme across Gloucestershire. In this role, you will provide administrative support to colleagues who support people with barriers to enter, re-enter or remain in employment.
You will be customer focused with experience of working with people with health conditions, disabilities or other barriers to work (or lived experience), business planning and delivery. Your strong communication skills, innovative approach and ability to balance competing demands will enable you to build effective partnerships across a wide range of stakeholders including other GCC teams. If you meet the criteria and are enthusiastic, self-motivated, and have good organisational skills, we would love to hear from you. We provide a supportive, well-established team environment, along with regular training, development opportunities, and ongoing supervision., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
For all your hard work, you will receive the following;

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)