Administrator – Transfer Agency – Investor Services

JTC Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the financial services sector is looking for an Administrator for their Transfer Agency team. This role involves maintaining Shareholder Registers, handling client queries, and ensuring compliance with operational practices. Ideal candidates will have experience in fund operations and excellent customer service skills, contributing to a dynamic team environment focused on growth and compliance.

Qualifications

• At least 1 year of funds industry experience in fund operations/administration.
• Ability to review complex issues under challenging deadlines.
• Good keyboard skills including MS Excel.

Responsibilities

• Respond to investor/client queries across various channels.
• Ensure accurate capturing and execution of fund transactions.
• Record Investor tax classification information and manage new accounts.

Skills

Customer Service

Planning

Organisation

Verbal Reasoning

Numeric Skills

Keyboard Skills

Education

IOC Qualification or equivalent

Tools

MS Excel

Job description

Administrator – Transfer Agency – Investor Services

As theAdministrator, you will be responsible for the accurate maintenance ofShareholder Registers for open ended funds administered by JTC. You will beinvolved in unit dealing, responding to all client queries and requests andensuring quality control, adherence to policies, procedures and SLAs andoutperformance of operational deadlines and client service delivery.

MAIN RESPONSIBILITIES AND DUTIES

• Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
• Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as they arise.
• Ensure the accurate control, input and monitoring of all client dealing instructions in line with operational procedures.
• On-board new funds and other fund activity events as the need arises – fund/ share class launches and closures, mergers, conversion activity etc.
• Record Investor tax classification information.
• Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
• Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures.
• Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
• Instruct the share dealing related cash movements to the relevant custodians.
• Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
• Support of bulk mail and operational projects.
• Produce and administer payment processes.
• Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.
• Train new team members as required.
• Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
• Actively participate in team initiatives such as procedure documentation and system testing.
• Escalate all breaches and complaints immediately upon discovery.
• Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.

ESSENTIAL REQUIREMENTS

• At least 1 year of funds industry experience directly working in fund operations/administration.
• IOC Qualified or working towards this qualification, or equivalent (Desirable).
• Ability to review and resolve complex issues working under challenging deadlines.
• Customer Service experience.
• Excellent planning and organisation skills with a flexible approach to work.
• Ability to work on own initiative.
• Effective verbal reasoning and numeric skills.
• Good keyboard skills to include MS Excel and ability to learn systems used within the business.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

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