Administrator | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A progressive healthcare organization in England seeks an administrative support professional for Sussex MSK Health Services. The role involves managing office administration, handling patient appointments, and providing excellent communication with colleagues and clinicians. Ideal candidates will have strong time management, IT proficiency, and the ability to work effectively independently and as part of a team. The organization offers flexible working hours and a supportive work environment.

Benefits

Flexible working options

Excellent training opportunities

Cost-effective workplace nurseries

Active diversity networks

Qualifications

• Excellent command of the English language is required.
• Ability to use own initiative and work independently.
• Good interpersonal skills and ability to communicate effectively.

Responsibilities

• Provide administrative support to Sussex MSK Health Services.
• Manage office administration and assist with documentation.
• Handle incoming referrals and perform other administrative duties.

Skills

Time management

Proactivity

Interpersonal skills

Attention to detail

Problem-solving

IT proficiency

Communication skills

Job description

1. Provide efficient and effective administrative support to Sussex MSK Health Services.

2. Manage office administration, assist with documentation, and ensure all clerical aspects of the service run smoothly.

3. The successful candidate will have good time management, the ability to use their own initiative, and excellent attention to detail.

4. The candidate should be proactive, well-organized, a team player, capable of problem-solving, and able to work independently.

5. Proficiency in a variety of IT applications or the ability to learn them is essential.

6. Excellent command of the English language is required.

7. Good interpersonal skills and the ability to communicate effectively at all levels are necessary for liaising with colleagues, clinicians, and IT support.

8. Handle incoming referrals by scanning, inputting data, answering patient calls, and performing other administrative duties.

9. Manage referral outcomes by answering calls, booking, amending, and cancelling appointments, and other admin tasks.

10. Monitor investigation waiting lists, liaise with clinicians, chase results, and perform related admin duties.

11. Perform other administrative tasks as required to keep the service operational.

12. This position does not include staffing responsibilities.

We are the main provider of NHS community services across East and West Sussex, employing 6,000 staff serving 1.3 million people. We deliver essential care to help adults and children manage their health, avoid hospital admissions, and reduce hospital stays.

Our vision is to provide excellent care at the heart of the community, offering opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2023 NHS Staff Survey results highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active networks for EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, especially from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Additional responsibilities include:

• Book, amend, and cancel patient appointments using the computer-based booking system and telephone system.
• Arrange clinic cover within notified constraints.
• Convert appointment slots under the direction of the Admin Lead.
• Monitor waiting lists and prioritize patients based on wait times.
• Order stock across all services, clinical and non-clinical.
• Assist in covering other admin sites as needed.
• Check referral details for completeness and accuracy, update patient records, and avoid duplication.
• Liaise with professionals to prevent delays in referral processing.
• Communicate clearly with professionals, agencies, and patients.
• Maintain patient confidentiality and secure records.
• Make or amend appointments and handle inquiries via telephone or written media.
• Perform other duties within the remit of this post as required by the Lead Administrator.
• Contribute to the development of the admin service.

Please note: This role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants without the right to work in the UK may not be considered. Review eligibility criteria on thegov.uk website for sponsorship possibilities.

The application deadline is Thursday, 24 July 2025.