Administrator/Senior Health Care Support Worker

Betsi Cadwaladr University Health Board; Tremadog; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading healthcare organization in Tremadog, UK, is seeking a highly organized Administrator/Senior Health Care Support Worker to join the Tuag Adref team. This role involves providing excellent administrative support, managing patient inquiries, and maintaining accurate records. The ideal candidate will have strong communication and organizational skills, and experience in a clinical environment is preferred. A commitment to supporting patients and families is essential in this pivotal position.

Qualifications

• Experience in a clinical setting is required.
• Applicants should be able to manage a range of administrative tasks.
• Ability to communicate effectively with patients and families.

Responsibilities

• Act as the first point of contact for patients and families.
• Manage incoming calls, emails, and correspondence.
• Schedule and coordinate workloads and attend meetings.
• Process referrals and maintain accurate records.
• Liaise with other departments as required.

Skills

Organisational skills

Communication skills

Welsh language ability

Clerical support

Education

NVQ

Job description

Administrator/Senior Health Care Support Worker

We are seeking a highly organised and proactive senior Health Care support worker/ administrator to join our Tuag Adref administration team. This role is pivotal in ensuring the smooth running of our service, supporting patients and families by providing excellent administrative and clerical support.

You will be the first point of contact for enquiries, manage referrals and workloads, maintain accurate records, and support the team with a range of administrative tasks. We're looking for someone who enjoys working and supporting patients and families, have great communication skills and have excellent organisational skills.

Main duties of the job

• Act as a friendly and professional first point of contact for patients and family.
• Manage incoming calls, emails, and correspondence
• Schedule and coordinate workloads, and attend meetings
• Process and track referrals and waiting lists
• Maintain accurate databases, records, and documentation in line with confidentiality and data protection policies.
• Assist with monitoring service performance data and producing basic reports
• Liaise with other departments and professionals as required
• Provide general administrative support to the Tuag Adref team
• There is clinical elements to this post

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Applicant are welcome to visit the team or call for an informal discussion prior to applying.

Person Specification

• Able to meet the travel requirement for this position

Qualifications and knowledge

• NVQ

Experience

• Clinical Experience

Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum, pro rata