Administrator - Referral Management and Private Client Team

NHS; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in York is seeking an experienced administrator to support the Referral Management and Private Client Team. The role involves providing efficient secretarial support, ensuring confidentiality, and assisting in patient care. Ideal candidates will have previous NHS experience and strong administrative skills. This role offers a supportive work environment with various staff wellbeing initiatives.

Benefits

Access to free confidential counselling

Wellbeing resources and support groups

Staff recognition awards

Qualifications

• Experience in administrative support, specifically in healthcare.
• Ability to maintain high standards in tasks and ensure patient care.
• Confidentiality in handling patient information.

Responsibilities

• Provide comprehensive secretarial support to clinicians.
• Ensure efficient processing of referrals and queries.
• Cover for team members during their absence.

Skills

Ability to work in a fast-paced environment

Previous admin experience

Good keyboard and Microsoft Office skills

Good verbal and written communication

Able to work autonomously and in a team

Understanding of Medical Terminology

Experience in an NHS admin role

Tools

SystmOne

Job description

Administrator - Referral Management and Private Client Team

Are you an experienced administrator looking to work in Primary Care?

Do you have any Healthcare or NHS experience?

Main duties of the job

The role of the administrator in theReferral Management and Private clients team provides an efficient andcomprehensive secretarial support service to our clinicians and our externalcustomers.

You will be required to:

• Maintain a high standard administrative supportservice to meet the needs of the role.
• Ensure accurate, efficient, and timelytyping skills.
• Process investigations efficiently andeffectively
• Treat all aspects of your role with thehighest level of confidentiality.

About us

Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.

Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources accessible through the NHS.

We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.

Job responsibilities

Main duties of the role:

Ensure all admin / secretarial duties arecarried out efficiently and effectively whilst always having the patient at theforefront of your mind, enabling our GPs to always deliver the best patientcare.

Ensuring referral letters, insurance andsolicitors reports, subject access requests, internal and external queries arecarried out efficiently and effectively.

Ensure you understand all aspects of yourrole and adhere to the teams SOP where appropriate.

Provide cover / overtime for your teamduring periods of annual leave / sickness.

On occasion you may also be required toprovide admin support across the department to meet the needs of the business.

At Priory Medical Group we prideourselves in providing outstanding care to both our patients and our staff,through benefits, health and wellbeing initiatives and always ensure our teammembers assist in the implementation of any new processes / procedures that hasan impact on the work they do.

The inclusive and supportive culture ofPriory Medical Group encourages staff to bring their own ideas to the table,therefore being an active contributor to any change / improvements in ways ofworking.

Staff Recognition as well as regularappraisals and catch ups we have monthly 'thankfulness' awards where all staffcan nominate a colleague who they feel deserves a 'shout out / thank you' forthe work / difference they have made to their team or individually.

Employee support and wellbeing we havemonthly support and wellbeing groups, where we discuss ideas where we can help/ support staff. There is also access tofree counselling should any staff member require this support during their timewith us.

Staff Benefits we have a range ofbenefits and schemes to support staff health, engagement, wellbeing, andinclusion.

Working Hours:

Monday to Friday 8:30am to 4:30pm

Person Specification

Skills

• Ability to work in a fast-paced environment.
• Previous admin experience
• Good keyboard and Microsoft office skills
• Good verbal and written communication
• Able to work autonomously and equally in a team.
• Understanding of Medical Terminology
• Experience in an NHS admin role and the use of in-house medical systems, preferably SystmOne