Administrator & Receptionist (The Panton Practice)

NHS; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Panton Practice is seeking an Administrator & Receptionist to join their dedicated team. The role involves managing patient inquiries, administrative support for clinical staff, and maintaining excellent communication with patients. Candidates should possess strong IT skills and be able to work in a fast-paced environment. Previous experience in a similar role, especially within the NHS, is desirable but not mandatory.

Qualifications

• Demonstrable administrative and reception experience.
• Able to demonstrate advanced computer literacy and keyboard skills.
• Excellent time management skills, ability to prioritise and work to tight deadlines.

Responsibilities

• Managing patient registrations and appointments.
• Updating patient information on the computer system.
• Handling phone inquiries efficiently.

Skills

Excellent communication skills

Advanced computer literacy

Attention to detail

Time management

Problem-solving

Teamwork

Education

Educated to GCSE level or equivalent

NVQ Level 3 in Business Administration

Job description

Administrator & Receptionist (The Panton Practice)

37.5 hours per week (Full time/Part time hours available)

Salary: Up to £12.21 per hour

We arecurrently seeking capable, enthusiastic, and committed Practice Team administrators/receptionists to join our close-knit, hardworking, and friendly team. Whileprior experience with SystmOne and the NHS is advantageous, it is notmandatory.

JobOverview: This role is dynamic and multifaceted,involving administrative support for clinical staff and the management ofpatient inquiries in various formats face to face, telephone, and throughclinical systems. It demands an individual who can maintain composure duringbusy periods, possesses excellent communication skills, IT proficiency,multitasking abilities, and confidence in both independent and collaborativework within a supportive and flexible team environment.

Main duties of the job

KeyResponsibilities:

Admin Duties: Assisting with patient registrations,workflow, coding of hospital and professional correspondence, andother related tasks.

ReceptionDuties: Managingpatient appointments, e-Consultations, and assigning workloads tothe appropriate clinician.

Prescription Duties:Processing prescriptions requests through various systems, Medication monitoring, Workflow of documents and general administration.

TelephoneDuties: Handling phoneinquiries and queries in accordance with established protocols.

ProblemSolving: Addressingissues and queries from patients, doctors, nurses, community staff, and otherrelevant teams.

RecordsManagement: Organisingand retrieving medical records, letters, and test results.

ComputerUsage: Updating patientinformation on the computer system.

PremisesManagement: Ensuringthe practice premises are ready for the day (opening and closing duties),maintaining tidiness in waiting areas and consulting rooms, and replenishingstationery supplies.

AdditionalResponsibilities:

Administrativeand Professional Duties: Actively participating in practice teamresponsibilities and maintaining accurate records when requested.

Meeting Participation: Attending practice meetings andtraining sessions as needed.

Confidentiality: Respecting patient privacy and adheringto strict confidentiality policies and procedures regarding patientinformation, practice staff, and business-related data.

About us

About Us: The Panton Practice is a large GPpractice dedicated to serving a diverse population of around 17,000 patients. Our teamis comprised of experienced professionals, including GP Partners, SalariedGPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and ourinvaluable Reception and Admin team.

Job responsibilities

Please see attached Job Description for full details about the role of Practice Administrator/ Receptionist.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• NVQ Level 3 in Business Administration

Experience

• Demonstrable Administrative and Reception experience
• Ability to work in a flexible way and respond to change
• Able to demonstrate advanced computer literacy / keyboard skills
• Demonstrable Administrative and Reception experience in the NHS

Additional

• -Excellent communication skills, written and verbal.
• -Ability to communicate sensitive information.
• -Accuracy and attention to detail.
• -Excellent time management skills, ability to prioritise, delegate and
• work to tight deadlines in a fast-paced environment.
• -Proactive with the ability to work under pressure on their own initiative and maintain confidentiality to the highest degree.
• -High degree of flexibility in an ever changing environment.
• -Self-motivator .
• -Exemplary standards of personal conduct and behaviour to ensure personal credibility.
• -Able to work independently as well as part of a team and able to take positive action without immediate line managers supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.