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The Panton Practice is seeking an Administrator & Receptionist to join their dedicated team. The role involves managing patient inquiries, administrative support for clinical staff, and maintaining excellent communication with patients. Candidates should possess strong IT skills and be able to work in a fast-paced environment. Previous experience in a similar role, especially within the NHS, is desirable but not mandatory.
37.5 hours per week (Full time/Part time hours available)
Salary: Up to £12.21 per hour
We arecurrently seeking capable, enthusiastic, and committed Practice Team administrators/receptionists to join our close-knit, hardworking, and friendly team. Whileprior experience with SystmOne and the NHS is advantageous, it is notmandatory.
JobOverview: This role is dynamic and multifaceted,involving administrative support for clinical staff and the management ofpatient inquiries in various formats face to face, telephone, and throughclinical systems. It demands an individual who can maintain composure duringbusy periods, possesses excellent communication skills, IT proficiency,multitasking abilities, and confidence in both independent and collaborativework within a supportive and flexible team environment.
KeyResponsibilities:
Admin Duties: Assisting with patient registrations,workflow, coding of hospital and professional correspondence, andother related tasks.
ReceptionDuties: Managingpatient appointments, e-Consultations, and assigning workloads tothe appropriate clinician.
Prescription Duties:Processing prescriptions requests through various systems, Medication monitoring, Workflow of documents and general administration.
TelephoneDuties: Handling phoneinquiries and queries in accordance with established protocols.
ProblemSolving: Addressingissues and queries from patients, doctors, nurses, community staff, and otherrelevant teams.
RecordsManagement: Organisingand retrieving medical records, letters, and test results.
ComputerUsage: Updating patientinformation on the computer system.
PremisesManagement: Ensuringthe practice premises are ready for the day (opening and closing duties),maintaining tidiness in waiting areas and consulting rooms, and replenishingstationery supplies.
AdditionalResponsibilities:
Administrativeand Professional Duties: Actively participating in practice teamresponsibilities and maintaining accurate records when requested.
Meeting Participation: Attending practice meetings andtraining sessions as needed.
Confidentiality: Respecting patient privacy and adheringto strict confidentiality policies and procedures regarding patientinformation, practice staff, and business-related data.
About Us: The Panton Practice is a large GPpractice dedicated to serving a diverse population of around 17,000 patients. Our teamis comprised of experienced professionals, including GP Partners, SalariedGPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and ourinvaluable Reception and Admin team.
Please see attached Job Description for full details about the role of Practice Administrator/ Receptionist.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.