Administrator/Receptionist | Hillmorton Health Campus

Buscojobs; Canterbury; On-site; NZD 45,000 - 55,000; Part time

Job summary

A healthcare organization in New Zealand is seeking a friendly and organized Administrator/Receptionist for their Adult Community Mental Health team. In this part-time role, you will provide high-quality reception and administrative support, ensuring an excellent patient experience. The ideal candidate has strong customer service skills, is proficient in Microsoft Office, and has previous experience in a healthcare setting. Competitive salary and a commitment to inclusivity are emphasized.

Qualifications

• Self-motivated with strong organizational and time management abilities.
• Previous experience in a healthcare or hospital administrative role.
• Familiarity with medical terminology and public health systems.

Responsibilities

• Manage patient arrivals, departures, and phone queries efficiently.
• Deliver a professional welcome to all patients and visitors.
• Type and process dictated letters within 3–5 working days.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Proficiency in Microsoft Office

Tools

SAP

Job description

Only for registered members

NZD 45,000 - 55,000

Be among the first applicants.

4 days ago

• Christchurch– Hillmorton Health Campus – Adult Community Mental Health
• Permanentpart-time position working 32 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

About the role

We are seeking a friendly, capable, and organisedAdministrator/Receptionist to join our Adult Community Mental Health team atHillmorton Health Campus. In this vital front-line role, you will providehigh-quality reception and administrative support while ensuring a smooth andwelcoming experience for patients and visitors.

Working closely with clinical teams and guided by theClinical Manager, you will help ensure that our services meet both Health NZWaitaha Canterbury and Ministry of Health (MoH) standards for bookingpractices, access, and care delivery.

As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 4/Profile 4A

For further information about the administration andclerical pay equity settlement please followthe link below:

• Managepatient arrivals, departures, and phone queries efficiently.
• Enterall patient contacts into Healthlinks (SAP) accurately and in a timelymanner.
• Processreferrals and re-categorisation queries in consultation with clinicalstaff.
• Maintain clear, timely communication withpatients about appointments and follow-ups.

Customer Service & Front of House

• Delivera warm, respectful, and professional welcome to all patients and visitors.
• Maintainpatient confidentiality and privacy at all times.
• Checkand update patient demographics in the Patient Management System (SAP).
• Identifyunwell patients and escalate appropriately to nursing staff.
• Ensureexcellent communication with clinical teams and patients.

Transcription & Documentation

• Typeand process dictated letters within 3–5 working days.
• Formatand distribute outgoing correspondence within 24 hours of sign-off.
• Ensureall documentation is accurate, professional, and completed to a highstandard.

Teamwork & Communication

• Modelpositive, professional communication with all internal and externalstakeholders.
• Activelycontribute to a supportive and high-functioning service environment.
• Participatein meetings, training, and continuous improvement activities.

Other Duties

• Assistwith additional administrative tasks as directed by the Clinical Manager.
• Proactivelyidentify areas for improvement and request training where needed.

About you

• Excellentcustomer service and communication skills – people are your priority.
• Highlevel of accuracy, attention to detail, and the ability to meet deadlines.
• Self-motivatedwith strong organisational and time management abilities.
• Technicallyconfident – quick to learn new systems and processes.
• Proficientin Microsoft Office (Word, Outlook, Excel).
• Accurateand fast keyboard skills (50–70 wpm).
• Acollaborative and proactive team player.
• Previousexperience in a healthcare or hospital administrative role.
• Familiaritywith medical terminology and public health systems.
• Culturalawareness and the ability to engage with diverse populations.
• Knowledgeof the Patient Management System (SAP) or similar systems.

Working at HealthNew Zealand

Health New Zealand | Te Whatu Orais dedicated to ensuring excellent healthcare for the people of New Zealand. Weembrace a workforce that is diverse and inclusive so that we are betterpositioned to understand and service our community.We welcome applications from ourdiverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must besubmitted through our online career’s portal. If you have any questionsabout the role, please contact Kerri McCarthy [e-mail]

We will review applications asreceived and may proceed with the recruitment process, before the closing dateof this advert.