Administrator / Receptionist (Haematology)

South Tees Hospitals NHS Foundation Trust; Middlesbrough; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization located in Middlesbrough is seeking an Administrator / Receptionist for their Haematology Directorate. This role involves providing high-quality administrative support, acting as a primary contact for patients and the general public, and ensuring efficient workflow within the department. Ideal candidates should demonstrate excellent communication skills, a strong understanding of clerical processes, and previous experience in a clinical environment. Training opportunities in leadership and improvement will be available.

Benefits

Leadership and improvement training

In-house courses

Qualifications

• Knowledge of hospital patient administration system.
• Experience in a clinical setting.
• Knowledge of Office tools including Word, Excel and PowerPoint.

Responsibilities

• Support the provision of efficient administrative services.
• Act as a first point of contact into the service.
• Assist with data recording and appointment booking.

Skills

Excellent communication and interpersonal skills

Understanding of clerical processes

Efficient and accurate word processing skills

Knowledge of medical terminology

Knowledge of General Data Protection Regulations

Education

GCSEs English and Maths A-C

NVQ 2 in Business Administration

Tools

Office and Outlook

Job description

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Administrator / Receptionist (Haematology), Middlesbrough

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Client:

South Tees Hospitals NHS Foundation Trust

Location:

Middlesbrough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9357d9305a35

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job overview

The Haematology Directorate provides a service across James Cook University Hospital (JCUH) and the Friarage Hospital Northallerton (FHN) with inpatient, outpatient and outreach provision. The Directorate also provides support to North Tees University Hospital (NTUH). The two post-holder will be based in the Outpatient and Day Unit at JCUH providing support for administration to the Department with particular focus on the Haemoglobinopathy Service expansion but also ensuring all data reporting on clinics across the service are recorded in a timely and accurate manner. The post-holder will also be a point of contact for the general public, patients, carers and families as well as colleagues.

The post holder will support the efficient processing of information and communication as required and ensure that clinical correspondence is accurately transcribed, within agreed timescales, in line with Trust Policy.

Main duties of the job

The Administrator role supports the provision of efficient and effective administrative services to the Haematology Directorate, providing high-quality support services and excellent customer care and experience for patients.

This role is often the first point of contact into the service and may involve a range of tasks including providing a reception service, meeting and greeting visitors and undertaking a range of administrative services dealing with post and parcels, replenishing/ordering stock, data recording and inputting, referral management, booking appointments, signposting appropriately etc.

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with customer focus.

To ensure that all Trust Policies and Procedures relating to role are adhered to.

Working for our organisation

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

Your Leadership Impact
Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Knowledge & Skills

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills
• Experience in a clinical setting
• Knowledge of hospital patient administration system
• Knowledge of medical terminology
• Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures
• Knowledge of General Data Protection Regulations and patient confidentiality

Qualifications & Training

• GCSEs English and Maths A-C or equivalent qualification or equivalent demonstrable work experience
• NVQ 2 in Business Administration or equivalent experience or equivalent demonstrable work experience

Experience

• Knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
• Healthcare / NHS Trust experience
• Previous experience working within a team

Personal Attributes

• High professional standards
• Sensitive, tactful and diplomatic
• Self-motivated
• Team player
• Positive and enthusiastic
• Flexibility, can do attitude, adaptable to changing demands

Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.

As an inclusive employer,we are here to support you.

If you have any special requirements tohelpyou with your application, email our team at

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - (.

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a Skilled Worker visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.

We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here:Skilled Worker visa: Your job - (and for the Health and Care Worker visa here:Skilled Worker visa: eligible healthcare and education jobs - (

Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.

The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.

Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.

Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.