Administrator/Receptionist

York and Scarborough Teaching Hospitals NHS Foundation Trust; York; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare organization in York is seeking an enthusiastic Administrator/Receptionist for the Emergency Department. The role involves patient registration, providing reception services, and managing enquiries. Successful candidates will demonstrate excellent communication skills and thrive under pressure. Benefits include a generous holiday package, NHS Pension Scheme, and extensive development opportunities.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Employee Assistance Programme

NHS Car Lease scheme

Discounts on various services

Qualifications

• Passion for providing high-quality customer service.
• Previous receptionist experience is advantageous.
• Flexibility including working nights and weekends.

Responsibilities

• Register patients attending the Emergency Department.
• Provide a courteous and efficient reception service.
• Ensure smooth running of the Emergency Department Administration.
• Handle enquiries in person or by telephone.

Skills

Excellent communication skills

Interpersonal skills

Ability to work under pressure

Keyboard skills

Job description

A fantastic opportunity has arisen for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital.

Applicants should have a passion for providing high-quality customer service as the first point of contact to the department and be able to thrive in a fast-paced and sometimes unpredictable environment.

Previous applicants need not apply.

The Role Involves

• Registration of patients attending the Emergency Department
• Providing a courteous and efficient reception service
• Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
• Dealing with a variety of enquiries made in person or by telephone
• Undertaking any other tasks as directed

You will need to demonstrate excellent communication and interpersonal skills, work well under pressure, and be self-motivated and a team player with a wide range of duties.

You should take pride in your work, remaining professional, proactive, and courteous. Previous receptionist experience and keyboard skills would be advantageous.

The role requires flexibility, including working nights, weekends, bank holidays, and unsocial hours.

For further information on working for our Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our Benefits

We offer a range of benefits to support our staff, including:

• Access to the NHS Pension Scheme, offering generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard-to-fill positions where relocation is necessary. Please discuss this during the interview.
• A variety of paid and unpaid leave options for emergency and planned leave
• Confidential advice and support on personal, work, family, and relationship issues through our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• Extensive learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema, and finance from various providers

For more information on our staff benefits, please visit the Trust's dedicated Staff Benefits pages.

Contact for Further Details or Informal Visits

Name: Lisa Coates

Job Title: Assistant Admin Manager

Email: [e-mail]

Telephone: [phone]