Administrator/Receptionist

Northumbria Healthcare NHS Foundation Trust; North Shields; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading healthcare provider seeks a dedicated Administrator to manage reception and appointment bookings within their Integrated Sexual Health Service. The ideal candidate will demonstrate strong organisational and interpersonal skills, alongside proficiency in IT packages such as Microsoft Office. This full-time position promises a dynamic work environment committed to delivering exceptional patient care.

Qualifications

• Knowledge and experience of using databases and data inputting is desirable.
• Current driving licence and access to a vehicle required.

Responsibilities

• Provide comprehensive administrative, IT, and clerical support.
• Handle reception and telephone enquiries effectively.

Skills

Excellent keyboard and word processing skills

Organisational skills

Communication skills

Interpersonal skills

Education

Good general education (GCSE’s grades A-C)

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

The candidate is to provide general administration duties including Reception and the Central Booking Appointment Line. Knowledge and experience of using databases and data inputting is desirable, but training will be given. Experience in the use of IT packages including Microsoft Word, Excel, PowerPoint, and Outlook.

Successful candidates should possess a good general education (GCSE’s grades A-C), excellent keyboard and word processing skills (ECDL/RSA2), and excellent organisational, communication, and interpersonal skills. The ability to work under pressure, along with empathy and understanding when dealing with patients, is essential. It is also required to hold a current driving licence and have access to a vehicle.

This is a full-time position (part-time hours may be considered). The service operates Monday to Saturday, and you may be required to work between 7 am and 7 pm depending on the needs of the service.

Please note that we reserve the right to close this vacancy prior to the listed closing date once a sufficient number of suitable applications have been received.

Job Responsibilities:

1. Provide comprehensive administrative, IT, and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service.
2. Work flexibly within a team, supporting colleagues and the multidisciplinary team, and providing cover for other administrative staff when required.
3. Present a user-friendly and accessible service for the public.
4. Handle reception and telephone enquiries effectively and efficiently.

We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, along with smaller community hospitals and clinics from Tynemouth to Berwick on Tweed. We also operate the Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Our services extend to care in patients' homes and community facilities, providing greater choice and control over their care to promote independence and reduce hospital admissions. High-quality patient care is central to our mission, and we strive to ensure every patient and service user has an exceptional experience. Our patient experience programme is among the most extensive in England.

For further details or informal visits, contact:

• Name: Julie Carroll
• Job Title: Lead Administrator
• Email: [e-mail]
• Telephone: [phone]