Administrator/Receptionist

TN United Kingdom; Luton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare practice is seeking a dedicated administrator/receptionist to join their dynamic team. This role is essential for providing administrative support within a busy environment, ensuring efficient operations and high-quality patient care. You will be responsible for managing patient registrations, processing prescriptions, and handling various administrative tasks that keep the practice running smoothly. Ideal candidates will thrive in a fast-paced setting, possess excellent communication skills, and have a solid background in healthcare administration. If you're looking to make a meaningful impact in a supportive team, this opportunity is perfect for you.

Qualifications

• 1+ year experience in a GP practice or NHS environment.
• Strong IT and typing skills with attention to detail.

Responsibilities

• Registering new patients and managing referrals.
• Processing prescriptions, billing, and handling enquiries.

Skills

Time Management

IT Skills

Communication

Organizational Skills

SystmOne Knowledge

Attention to Detail

Education

Experience in GP Practice or NHS

Tools

SystmOne

Job description

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About the Role

Dr Mirza & Partners has an opportunity for an administrator/receptionist to join their busy practice support team, on a full or part-time basis. This position is a key role within the practice to provide administrative support to members of the primary health care team.

You will work as part of a team providing front line administration services including sending referrals, processing solicitors/SAR/patient letters requests, as well as booking of outpatient and inpatient appointments and general office duties.

This position requires a self-motivated and professional individual with the confidence and ability to work on their own initiative or as part of a team.

Main Responsibilities of the Role Include:

1. Registering new patients.
2. Scanning hospital letters and all mail, ensuring they are scanned.
3. Stock ordering.
4. Processing repeat prescriptions.
5. Billing and invoicing.
6. Processing orders and payments for the practice.
7. Managing referrals.
8. Processing reports, patient letter requests, SARs, etc., use of IGPR.
9. Covering reception, as and when required.
10. Handling phone enquiries efficiently.

About the Candidate

If you are a well-organised person who thrives in a busy working environment where no two days are the same, we'd love to hear from you. We particularly welcome applications from individuals who are:

1. Have good time management skills.
2. Are flexible and adaptable to change; some flexibility is required as you may need to work additional or alternative hours to cover for colleagues.
3. Have excellent IT and typing skills.
4. Possess a friendly approach, with strong administration and organisational skills.
5. Are excellent communicators, able to work in a confidential and discreet manner.
6. Have SystmOne knowledge.
7. Have at least 1 year of experience or equivalent working within a GP practice or NHS environment.
8. Can multi-task, work hard, and maintain a high level of attention to detail under pressure.
9. Can work as part of a multi-disciplinary team and are also comfortable working independently.

About Us

Dr Mirza & Partners serves a practice population of approximately 6,100. We have 3 GP partners, two regular GP locums, and an associated staff of practice nurses/HCA providing medical services to our patients. We are part of the Hatters Health Network, offering additional health support in conjunction with 5 other practices.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to verify any previous criminal convictions.