Administrator / Receptionist

Integrated Care System; London; On-site; GBP 28,000 - 32,000; Full time

Job summary

Join a diverse and dynamic team at a modern GP surgery in London as a Patient Services Officer. You will play a crucial role in providing reception services, assisting patients, and managing administrative tasks. The opportunity allows for career progression and values flexible working arrangements. Ideal candidates should possess a GCSE-level education and strong communication skills, with respect for diversity and inclusivity.

Qualifications

• Relevant qualifications include GCSE level / NVQ Level 2 or equivalent.
• Training in data protection and safeguarding preferred.
• Experience in customer service and healthcare settings desirable.

Responsibilities

• Provide reception services including greeting patients and answering queries.
• Assist patients with accessing services and managing inquiries.
• Complete administrative duties such as managing appointment bookings.

Skills

Communication skills

Organizational skills

Attention to detail

Proficiency in a language other than English

Education

GCSE level / NVQ Level 2 or equivalent

Relevant training in data protection, safeguarding, or infection control

Tools

Microsoft Office

Job description

Patient Services Officers (PSOs) are the first point of contact at the practice for our patients, their carers, and other healthcare professionals. The role comprises three key areas of responsibility: greeting patients and answering queries at front desk, answering telephone calls, and administrative work. It is both a challenging and rewarding role with clear opportunities for career progression for staff who show interest and aptitude.

The practice welcomes applicants looking for both full-time and part-time work (minimum 4 days a week), and will always attempt to accommodate exceptional applicants with other commitments, such as caring, studies, or other employment.

We look forward to hearing from you! If you have questions or wish to discuss anything informally, please contact us to speak with the Practice Operations Manager, Joe Qiu.

Main duties of the job

Working closely with all members of the practice team, including GPs and administrative staff, PSOs will initially focus on greeting patients, answering calls, and processing correspondence. After training, responsibilities may include handling repeat prescriptions, managing medical record requests, processing reports, and coordinating recalls, tailored to individual interests.

About us

We are a large, modern GP surgery located in the Akerman Health Centre in Lambeth, serving a diverse population of around 12,000 patients and part of the Fiveways Primary Care Network. Our team includes GPs, nurses, pharmacists, healthcare assistants, physiotherapists, and a mental health practitioner.

Job responsibilities

Reception services: Provide a welcoming and efficient reception experience, managing the waiting area and communication.

Patient support: Assist patients in accessing services and managing healthcare inquiries via in-person, phone, or online channels.

Administrative duties: Manage correspondence, appointment bookings, and other administrative tasks.

Security and environment: Maintain a tidy, safe, and welcoming reception and clinical spaces, following protocols for opening and closing.

Data protection: Ensure confidentiality of all patient and practice information in accordance with GDPR and policies.

Compliance and training: Complete necessary training, stay updated on relevant topics, and participate in practice meetings.

Person Specification

Qualifications

• GCSE level / NVQ Level 2 or equivalent
• Relevant training in data protection, safeguarding, or infection control

Experience

• Effective verbal and written communication skills, with experience interacting with patients, visitors, and team members
• Strong organizational skills to manage multiple tasks efficiently under pressure
• Attention to detail, especially with patient records and confidential information
• Proficiency with computers, including Microsoft Office and patient systems (training provided)
• Interest or experience in working with deprived or marginalized communities
• Basic medical terminology knowledge
• Experience in healthcare settings
• Customer service experience in healthcare or busy environments
• Proficiency in a language other than English

Qualities

• Respectful and compassionate interaction with diverse patient backgrounds
• Commitment to confidentiality, privacy, and integrity
• Team-oriented, adaptable, and willing to assist colleagues
• Flexible and willing to work varied hours as needed
• Supportive of equality, diversity, and inclusivity policies

Disclosure and Barring Service Check

This position requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

£13.85 per hour. We are a London Living Wage employer.