Administrator/Receptionist

Integrated Care System; Lewisham; On-site; GBP 30,000 - 32,000; Full time

Job summary

A healthcare organization in Lewisham is seeking an Administrator/Receptionist to support their mental health team. This role involves managing reception duties and providing administrative support in a busy environment. Candidates should have experience in similar roles and possess strong communication and IT skills. The organization offers a competitive salary ranging from £30,039 to £31,088 along with opportunities for development.

Benefits

Comprehensive pay and leave package

Flexible working options

NHS discounts

Opportunities for career development

Qualifications

• One year's experience as a receptionist and/or secretary.
• Experience working in an NHS or Social Services environment.
• Knowledge of mental health awareness.

Responsibilities

• Provide effective reception and administrative services.
• Manage telephone enquiries and patient interactions.
• Assist in maintaining administrative systems and processes.

Skills

Excellent communication skills

Good IT skills

Ability to prioritize workload

Organizational skills

Education

NVQ Level II/III in Administration or Secretarial qualification

Good standard of general education including English and Mathematics

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Go back South London and Maudsley NHS Foundation Trust

Administrator/Receptionist

The closing date is 07 August 2025

Are you passionate about reshaping mental health care? Do you believe in the power of community, collaboration with community partners and local voluntary care sector, inclusion, and peer support to transform lives? We're launching an innovative community care centre inspired by world-class models like the Trieste Mental Health Community Network, Navigo in Grimsby, and Clubhouse models in New York and Brixton.

We have an incredibly exciting and rare opportunity to be part of a new community mental health pilot. This centre will hold a major national profile with NHS Englandwho are hoping that the pilot will radically transform how we deliver mental health care in the UK.

We are looking for dedicated staff to help us pioneer this revolutionary approach to care.

What We Offer

A Unique Care Model: Join a programme focused on community, social inclusion, and holistic recovery.

Supportive Environment: Collaborate with peers, contribute to a recovery-oriented care system, and make a real difference.

Development Opportunities:Be part of a pioneering team shaping the future of mental health care, with training and career growth built in.

Main duties of the job

We are looking for a highly organized, efficient, flexible and proactive person with excellent communication skills to work in the busy Receptionist post, and who can balance work demands along with the changing needs of the service. The role requires the post holder to communicate with patients and visitors, and to develop collaborative working relationships with colleagues and external agencies.

The post holder must have an excellent telephone manner, good IT skills with experience using Microsoft Office packages (Work, Excel and Outlook) to produce letters/documents. Other tasks include, but not limited to, ordering of stationery, processing of post, scanning, photocopying, monitoring leaflet stocks and other tasks (see job description). You must be able to prioritise your workload, be effective at implementing good working practices as well as having a flexible and proactive approach to work in order to cover colleagues when required.

Be responsible for the provision of a high-quality reception and administrative service for a busy Community Mental Health Team. Providing administrative support along with other administrative colleagues in order to support the Team by undertaking administrative tasks as requiredproviding a high-quality service. Prioritise their workload and use their own initiative when dealing with queries from health professionals and members of the public, promoting the professional and caring image of the services.

About us

• The Team: This is a multi-disciplinary team of mental health practitioners including psychiatrists, nurses, occupational therapists, psychologists, social workers, mental health advisors, employment specialists and support workers supporting people experiencing serious mental illness.
• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance,flexible working and support a range of flexible options, such as: part-time working and job sharing dependent upon job role.
• Career development,there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease,our staff benefits from competitive deals to lease cars
• NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
• Trust Values and Behaviours - Kindness, Respect and Together: Kindness: Compassionate, hopeful, understanding and appreciative. Respect: Honest, equity, inclusive and civility. Together: Integrity, supportive, open and listen.

Job responsibilities

Reception:(a) To provide an effective and efficient reception and administrative services, which will include dealing with telephone enquiries, taking accurate messages and pass them promptly to the appropriate member of the team, dealing with the public, face-to-face, in a courteous andkind manner and identifying and informing as appropriate the responsible professional worker.(b) To be responsible for opening the Reception at 8.00am and closing the Reception area at 8.00pm depending on shift time.(c) To ensure the Reception/Waiting room/Interview rooms are organised and tidy at all times.(d) To monitor supplies of patient information leaflets/posters in the Waiting Room and interview rooms, and produce copies of leaflets/posters as required.(e) Deal sensitively with complaints from service users in accordance with South London and Maudsley NHS Foundation Trust policies and procedures.2) Administration:(a) To be responsible for date stamping, scanning (patient information), and distributing all incoming and processing of all outgoing mail.

(b) To assist in providing a comprehensive administrative service to the multi-disciplinary teams, which include but not limited to copy typing, distribution of correspondence and reports, data inputting patient information, scanning documents and uploading to patient database,and photocopying.(c) In liaison with the Business Manager assist in establishing and maintaining efficient and effective administration systems to support the needs of the service, working with other members of the admin team as appropriate to achieve this.(d) To assist in providing accurate and efficient data entry into Trust information systems and to assist in the collection of statistical information for the Trust and Social Services as required by the Business Manager/Service Manager.(e) To assist in the booking of interpreters, taxis etc.3. Environment:To assist in reporting any maintenance issues to the Estates and Facilities Department, and liaise with any sub-contractors attending in response to building repairs or audits.4. Health and Safety:(a) To support the service in its compliance with all Health and Safety checklists/audits. This is including but not limited to environment and fire safety checklists, and panic alarming testing.(b)To undertake training as a fire warden and undertake this function when trained.5. Service Requirements:(a) To undertake any other duties as required for the service by the Business Manager or Team Leaders.(b) To work as a team member and be familiar with all aspects of work within the Administration Team, providing appropriate cover within the admin team during periods of sickness, annual leave as required by the Business Manager or Team Leaders.(c) To deliver a high standard of customer care, representative or the service and the overall Trust objectives and commitments. Exercise diplomacy and professionalism, confidentially and equality standards in accordance with all Trust policies.6. Staff Development(a) To attend regular supervision and annual appraisal meetings with the Business Manager(b) To participate in any training and developmental needs as required by the Business Manager.(c) To complete all identified mandatory training and ensure this is kept up-to-date.

Person Specification

Education and Qualification

• Good standard of general education including English and Mathematics achieving grades A-C (A)
• One year's experience as a receptionist and/or secretary in an office environment.
• NVQ Level II/III Recognised administration or secretarial qualification.

Experience

• oExperience in using Microsoft Office packages (Word, Outlook and Excel)
• oAwareness and understanding of the importance of maintaining confidentiality and integrity of data.
• oAbility to work under pressure in potentially stressful situations.
• Experience of working in an NHS or Social Services environment.
• To have an understanding of mental health awareness
• Experience of health or social care electronic patient record systems

Knowledge and Skills

• Good working knowledge of Microsoft Office packages (Word, Outlook and Excel)
• Ability to multi-task and prioritise/plan workload
• Excellent interpersonal, verbal and written communication skills
• Good organisational skills
• Knowledge of administrative/office systems
• Recognition of own strengths and weaknesses
• Be able to work as part of a team, and on own initiative
• Knowledge and understanding of the Electronic Patient Journey System (ePJS)
• Experience of Racial Awareness/Diversity Training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

Address

Lewisham Location moving to Hither Green in Spring 2026

£30,039 to £31,088 a yearper annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

Job locations

Lewisham Location moving to Hither Green in Spring 2026