Administrator / Receptionist

Change Grow Live; Heywood; On-site; GBP 26,000; Part time

Job summary

A leading charity organization is seeking a dedicated Receptionist and Administrator in Lancashire. This part-time role involves providing essential administrative support, handling communications, and ensuring data confidentiality. The ideal candidate will possess strong IT skills, good interpersonal abilities, and be capable of working in a team. Join us to make a difference in the lives of others while enjoying various employee benefits.

Benefits

25 days holiday (+ bank holidays)

Paid 'Wellness' hour weekly

Contributory pension scheme

Discounts for shopping, cinema, holidays

Training, career development & progression opportunities

Qualifications

• Experience with minute taking is advantageous.
• Ability to work as part of a team.
• Willingness to work flexibly as part of a team.

Responsibilities

• Ensure that telephone calls and visits from service users are dealt with courteously.
• Process correspondence and data entry as required.
• Provide effective prescription and general administration across the service.

Skills

IT literacy including word processing, Excel, and data entry

Good interpersonal and communication skills

Solid numeracy and organisational skills

Strong confidentiality and data handling abilities

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Receptionist and Administrator to join our Lancashire Service. Our Administrators here at Change Grow Live play an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals. Looking for a rewarding career where you can use your passion and skills to help others? We're looking for a passionate and committed receptionist/administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.

Role details

Where: Lancashire

Hours: 15 hours per week, Part Time

Salary: £25,077 per annum (based on full time hours, pro rata for part time). Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

• As first point of contact within the service, ensure that telephone calls and visits from service users, outside agencies and Change Grow Live staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Ensure effective processing of correspondence and data entry as required.
• Collate, monitor and report data/information & statistics as required.
• Ensure that admin, record-keeping, and communication within the project are maintained.
• Provide effective prescription and general administration across the service.
• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, Excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills.
• Minute taking experience would be an advantage.

Qualifications & Skills

• IT literacy including word processing, Excel, and data entry.
• Good interpersonal and communication skills; ability to work as part of a team.
• Strong confidentiality and data handling abilities.
• Solid numeracy and organisational skills.
• Experience with minute taking is advantageous.

Benefits

• 25 days holiday (+ bank holidays) increasing annually for the first five years
• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• Eligible for Blue Light Discounts
• A friendly and supportive team
• Training, career development & progression opportunities