Administrator/Project Coordinator

Elements Kitchens Ltd; Reading; On-site; GBP 30,000 - 35,000; Full time

Job summary

Elements Kitchens is seeking a Customer Services Project Administrator to ensure smooth project coordination and outstanding customer service. This role involves managing schedules, supporting installations, and maintaining client communication. Join a well-established kitchen retailer with a commitment to excellence and customer satisfaction.

Benefits

Competitive salary with growth opportunities

25 days holiday + bank holidays

Supportive work environment

Access to premium kitchen ranges

On-site parking

Qualifications

• Experience managing schedules and maintaining detailed records.
• Passionate about building strong relationships and delivering outstanding service.
• Able to problem-solve and support project continuity despite unexpected changes.

Responsibilities

• Manage the Fit Diary and coordinate with fitters and subcontractors.
• Assist teams to ensure installation dates are met and organize project files.
• Communicate with clients weekly during installation to ensure satisfaction.

Skills

Organized

Detail-Oriented

Customer-Focused

Adaptable

Communication

Job description

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This range is provided by Elements Kitchens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Description

Customer Services Project Administrator


Location: Reading, UK

Company: Elements Kitchens

Are you organized, detail-oriented, and passionate about customer service? Elements Kitchens is expanding, and we’re looking for a dedicated Customer Services Project Administrator to join our team and help deliver an outstanding customer experience.

About Us:

We’re a well-established kitchen retailer with over 25 years in the industry, specializing in German, Italian, and British kitchens for domestic and contract clients. Based in Reading, our reputation is built on customer satisfaction, and we’re constantly evolving to serve our clients better. We are seeking talented team members who share our commitment to excellence.

The Role:

As a Customer Services Project Administrator at Elements Kitchens, you’ll play a vital role in managing Customer Services and Project Coordination. You’ll manage the "Fit Diary" for scheduling installers, communicate with various teams, and maintain project timelines to ensure every installation runs smoothly.

• Manage the Fit Diary: Maintain and update the schedule to keep projects on track, coordinating with fitters, subcontractors, project managers and other relevant departments and trades.
• Support Project Installations: Assist teams to ensure installation dates are met, including writing up orders post-site survey, organizing project files, confirming payments, sending weekly schedules to fitters and arranging final inspections for project managers.
• Communicate with Clients: Call each customer weekly during installation, addressing concerns and ensuring a positive customer experience.
• Coordinate Aftercare and Guarantee Queries: Manage guarantee work requests from past clients, coordinating with teams to schedule inspections and repairs as needed.
• Office Support: Answer calls, assist with queries, and handle any additional duties required by the company.
  
  

Who We’re Looking For:

We’re seeking a proactive, resilient individual with excellent communication skills and a keen attention to detail. You should thrive in a fast-paced environment and be motivated to deliver top-tier customer service.

• Organized & Detail-Oriented: Experience managing schedules and keeping detailed records.
• Customer-Focused: Passionate about building strong relationships and delivering outstanding service.
• Adaptable & Solution-Oriented: Able to problem-solve and support project continuity despite unexpected changes.
  
  

What We Offer:

• Competitive salary with room for growth within a rapidly expanding division.
• 25 days holiday + bank holidays to recharge.
• A supportive work environment with a collaborative team of project managers, fitters, and customer service professionals.
• Access to premium kitchen ranges and the chance to work in one of the best kitchen showrooms in the UK.
  
  

Why Join Us?

At Elements Kitchens, we believe in empowering our team members to excel. You’ll have the opportunity to work in a dynamic environment with support from consultation bookings to aftercare management, ensuring you can focus on what you do best—delivering excellent customer service.

Ready to Join Us?

If you’re organized, customer-focused, and ready to take on a rewarding role, we’d love to hear from you! Join our team and help us continue to provide an exceptional experience for our clients.

Job Types: Full-time (40hrs), Part-time (25hrs)

Pay: £30,000 to £35,000 per year (pro-rata)

Benefits:

• On-site parking
  
  

Schedule:

• Monday to Friday
  
  

Work
Location: In person

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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