Administrator - Podiatry Team

Integrated Care System; Bristol; On-site; GBP 24,000 - 27,000; Full time

Job summary

A community healthcare provider in Bristol seeks an Administrator for their Podiatry Service. The role involves supporting the patient pathway while working collaboratively with clinical teams to enhance service delivery. Applicants should have NVQ 3 in administration and strong customer service skills. This position offers a salary between £24,937 to £26,598 pro rata annually, along with NHS benefits.

Benefits

NHS benefits

27+ days annual leave

Participation in NHS Pension Scheme

Qualifications

• Demonstrable experience in administration relevant to the position.
• Delivering excellent customer service both on the phone and in person.

Responsibilities

• Support the patient pathway and optimize patient experience.
• Manage appointment bookings and referral registration.
• Liaise with colleagues, patients, and external contacts regarding patient queries.

Skills

Administration skills

Excellent customer service

Diary management

Organising meetings

Education

NVQ 3 in administration or equivalent training

Numeracy and Literacy level 2 qualification

Job description

Please note, we cannot offer a Certificate of Sponsorship for this role.

If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered.

We are looking for an Administrator to join our Podiatry Service!

Our service provides a specialist role in the assessment, diagnosis, and treatment of foot problems for adult and paediatric patients. The service manages patients with complex medical conditions which puts the lower limb at "high risk" of complications e.g. diabetes. We also provide acute wound care management. You will work closely with other members of your team to ensure a smooth patient experience.

To excel in this role, you should be a great communicator, be able to work to deadlines and have amazing organisation skills.

If you have any questions about the role please do get in touch!

Apply today and make a difference in your community.

Main duties of the job

Your role will be supporting the patient pathway and working closely with other members of the administration and clinical teams to optimize patient experience and service delivery.

You will support effective and efficient delivery of the administration processes, including appointment booking, referral registration, caseload management, post-clinic actions, lone working processes, and onward referral to other providers.

This may include the use of various systems, including e-referral, as well as our electronic notes system (EMIS).

You will liaise with colleagues, patients and external contacts as required regarding complex messages and patient queries, including sensitive information, to ensure the smooth running of the service.

You will need to adapt your style of communication and use problem solving skills as appropriate.

You may also be required to support the development of admin rotas, support new and existing colleagues, and support audits and data quality.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.

If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person Specification

• Numeracy and Literacy level 2 qualification or equivalent demonstrable experience.
• NVQ 3 in administration or equivalent training/demonstrable experience.

Skills, Knowledge and Experience

• Administration skills relevant to the position applied for.
• Delivering excellent customer service on the telephone and in person.
• Diary management and organising meetings/clinics/events.
• A range of administrative processes (typing, minute taking, data management/analysis).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearpro rata, per annum