Administrator *Permanent - Gateshead - Full-Time*

Office Angels; Gateshead; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A global recruitment agency is looking for an Administrator to support their sales team in Gateshead. The role involves managing customer enquiries, maintaining CRM data, and general administrative tasks. Ideal candidates should have administration experience and strong IT skills, including familiarity with Dynamics 365 CRM. This position offers a supportive work environment with benefits such as a hybrid working model and 25 days of annual leave.

Benefits

25 Days Annual Leave

Health Cash Plan

Pension scheme

Discounts to Local Attractions

Qualifications

• Experience in Administration is essential, be it general admin, sales admin, or similar customer support/admin role.
• Familiarity with Dynamics 365 CRM (preferred).
• Strong attention to detail and a desire to continuously improve processes.

Responsibilities

• Manage the centralised inbox for efficient response rates.
• Support department by answering inbound calls and pricing queries.
• Maintain accurate customer and account data.

Skills

Administration experience

CRM knowledge (Dynamics 365)

Excellent communication skills

Strong IT skills

Organised and self-motivated

Tools

Microsoft Office 365

CRM systems

Job description

Administrator - Join a Global, People-First Business!

Are you a detail-oriented Administrator who thrives in a supportive, customer-centric environment?

We're recruiting for an Administrator to join a well-established global business in Team Valley, Gateshead. This is a varied and rewarding role where you'll play a key part in supporting the sales team, managing customer enquiries, maintaining CRM data, and ensuring smooth administrative processes across the commercial function.

We genuinely love recruiting for this business, as they truly look after their staff and promote a positive and supportive workplace across every department. While predominantly working closely with the super friendly, down to earth and very encouraging sales team, there will be some crossover with lovely people in other departments from time to time.

We are keen to consider candidates with administration experience, sales administration, and good database/CRM skills.

About the Company

This business truly invests in its people. With a values-driven culture, they prioritise collaboration, integrity, and personal development. Office Angels has proudly partnered with them for many years - and we're confident you'll love the team and culture.

Overview & Benefits:

• Location: Team Valley,Gateshead - Free Parking On-Site


• Salary: £25,000, possibly negotiable depending on experience
  Contract: Permanent


• Hours: 36-hour workweek with flexible start & finish times:
  
  
  
  • Monday-Thursday: 8:20 AM - 4:30 PM
  
  
  • Friday: 8:20 AM - 1:30 PM (early finish!)
  
  
  
  


• Hybrid Working: Work-from-home Fridays (post-training)


• Benefits: 25 Days Annual Leave + 8 Bank Holidays, Pension: 6% employer / 2% employee, Life Assurance, Health Cash Plan, Share Incentive Plan, Cycle to Work Scheme, Holiday Purchase Scheme, Long-Service Holiday Rewards, Discounts to Local Attractions

Key Responsibilities

• Manage the centralised inbox to ensure efficient response rates, handling email and telephone enquiries promptly.


• Support the department by answering inbound calls and addressing pricing and account queries.


• Create new accounts and update existing account details such as invoicing addresses and primary contacts, via internal system.


• Issue and gain approval for credit notes.


• Maintain accurate customer and account data, including regular updates, de-duplication, and data cleansing activities.


• Provide basic user support for CRM (Dynamics 365), including day-to-day queries, troubleshooting, and user training on best practices.


• Assist with CRM system configuration tasks such as updating fields, forms, views, and work-flows under guidance.


• Run and distribute routine reports and dashboards to support commercial and customer service activities.


• General administration support to a busy team.

What We're Looking For

• Experience in Administration is essential, be it general admin, sales admin or similar customer support/admin role


• Familiarity with Dynamics 365 CRM (preferred)


• Excellent communication skills (Teams, phone, and email)


• Strong IT skills: confident with Office 365 and CRM systems


• Organised, self-motivated, and a quick learner with strong attention to detail


• A collaborative team player who isn't afraid to take initiative


• A positive attitude and desire to continuously improve processes


• Commitment to quality, health & safety, and company standards

Next Steps

Ready to bring your organisational skills to a business that puts people first? Apply today to join a collaborative, high-performing team in a truly rewarding environment.

If you require any reasonable adjustments during the recruitment process, please let us know. Please note, we are unable to provide individual feedback; only shortlisted candidates will be contacted.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.