Administrator /Operational Support Advisor

TN United Kingdom; Salford; On-site; GBP 25,000; Full time

Job description

Administrator /Operational Support Advisor, Salford

Client:

Bupa

Location:

Salford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b17567c671a1

Job Views:

2

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Nationwide - Remote based

£24,500 per annum + fantastic benefits

Full time - 37.5 hours per week

Shift times between 7am - 8pm

Working days to include occasional weekends

Here at Bupa, you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist mental health support they need.

Role Overview

You will contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners, and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.

You will be supporting Bupa EAP which is one of Europe’s leading providers of counselling services and Employee Assistance Programmes. Employee assistance programmes (EAP) are an employee benefit that provides teams with support and practical advice on issues that might be impacting their wellbeing and performance.

What you’ll do:

1. Work alongside our inhouse Counsellors, Mental Wellbeing Practitioners, CBT Therapists, and Psychologists.
2. Book clients in for Mental Health Appointments with our internal and external teams.
3. Work several mailboxes to support clients, companies, and external 3rd parties with their queries.
4. Update client files with personal data, noting any changes at any time.
5. Input data manually and automatically via uploads.
6. Process, audit, and check invoices received.
7. Work with our 3rd parties to correct any invoicing queries.
8. Make payments to our 3rd parties’ companies and therapists.
9. Provide MI data to our companies when requested.
10. Adhere to and demonstrate an up-to-date knowledge of Bupa’s products, policies, and procedures.
11. Support other teams within our area.
12. Work towards tight Service Level Agreements.

What you’ll bring:

1. PC literate with good knowledge of Windows-based packages. Must have the ability to combine talking and typing skills.
2. Adaptable and flexible with the ability to learn new skills and adapt to a changing environment.
3. Experience or an interest in the healthcare industry or mental health.
4. Strong, professional, and personal drive.
5. Empathic, compassionate, and responsive.
6. Enthusiastic and self-motivated.
7. Ability to respond rapidly and decisively.
8. Excellent interpersonal and communication skills.
9. Proven experience of customer service.

What’s it like to work here?

We want people to love working here, so much so that it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.

You’ll also receive:

1. 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan and life assurance.
4. Support with travel costs via a season ticket loan or cycle2work.
5. Annual Health Services Bonus Scheme.
6. Blended office and home working options.
7. Full induction and training provided.
8. Onsite gyms or local discounts where no onsite gym available.
9. Various other benefits and online discounts.
10. Opportunities for career development around Bupa.
11. Option to join dental insurance scheme at a discounted rate.
12. Access to our Digital platform on your mobile.