Administrator (National Support Team)

Manchester Arndale; Castleford; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading facilities management company is seeking a Business Administrator adept in data analysis and reporting to support operational decision-making. The role involves producing dashboards and reports, liaising with various teams, and supporting contract management. Ideal candidates must possess strong IT skills, particularly in MS Excel and Power BI, alongside excellent communication abilities.

Qualifications

• Motivé, autonome, capable de respecter des délais serrés.
• Expérience en analyse de données souhaitée, formation fournie.
• Compétences élevées en Excel et communication.

Responsibilities

• Produire des rapports contractuels quotidiens et hebdomadaires.
• Analyse des données d'appels réactifs pour identifier des opportunités d'efficacité.
• Coordonner l'implémentation d'initiatives internes et externes.

Skills

IT skills

data analysis

communication

interpersonal skills

Tools

MS Office 365

Excel

Power BI

Smartsheet

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

As Business Administrator, you will work with colleagues and clients to provide the business performance insights through use of data analysis, visualisations and reporting. You will work closely with contract management, helpdesk, and leadership teams, providing data mining, analysis and performance reporting on contract delivery, supporting projects and other business or MI led initiatives.

You’ll produce and develop visual dashboards and bespoke reports, as well as critiquing existing reports and identifying potential improvements through MS Excel, our Smartsheet and Power BI platforms.

Your key responsibilities will include, but are not limited to:

• Produce daily, weekly, and monthly contract reports as required by Contract Management Team.
• Provide Daily Monitoring and jeopardy reports relating to the contractual KPIs.
• Liaise with the Operational, Commercial and Helpdesk teams on Jeopardy management opportunities identifying specific KPI’s at risk.
• Undertake analysis of reactive call data to identify trends relating to call volumes and cost to identify opportunities for efficiencies.
• Produce monthly invoicing for specific clients to our finance team.
• Own and update Contract Teams & Smartsheet & Governance platform pages to ensure all contract information is up to date and accurate.
• Maintaining client Power BI raw data to produce the relevant client reporting.
• Co-ordinating initiatives from internal and external sources including supporting implementation and tracking outputs.
• Raising quotes based on agreed rates with our client and sending them to the relevant centre for approval.
• Seeking updates on open tasks from the Operations Team/HD/Account Management team.
• Reporting on KPI’s to account managers and National Support Manager.
• Assist with general operational recruitment tasks.
• Assist with the security vetting of employees.

The ideal candidate should meet the following criteria:

You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.

You will also have:

• Strong IT skills including MS Office 365 skills, particularly Excel
• Excellent communication and interpersonal skills.
• Experience in data analysis & reporting from multiple data sources and complex data sets would be beneficial but training will be provided

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.