Administrator - Lymphoedema and Therapies | The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cancer care organization in London is seeking a cross-site administrator to support the lymphoedema team. This role will involve managing appointment bookings, handling queries, and providing essential administrative support to enhance patient care. Ideal candidates will thrive in a supportive environment that champions excellence and offers flexible working arrangements.

Benefits

Extensive staff benefits

Learning opportunities

Clear career pathways

Flexible working arrangements

Responsibilities

• Act as a first point of contact for users of the Trust’s lymphoedema services.
• Provide comprehensive secretarial support to the lymphoedema services.
• Perform a wide range of administrative duties for the department.
• Maintain professionalism and confidentiality when dealing with patients and families.
• Document messages clearly and accurately.

Job description

This cross-site administrator post is essential to the smooth running and day-to-day service delivery of Lymphoedema and the wider Therapies team. The role involves supporting appointment bookings, handling telephone queries, managing correspondence, providing reception cover, posting out compression garments to patients, and other administrative tasks. This will free up clinician time, reduce waiting lists, and improve patient experience.

Key Responsibilities:

1. Act as a first point of contact for users of the Trust’s lymphoedema services.
2. Provide comprehensive secretarial support to the lymphoedema services.
3. Perform a wide range of administrative duties for the department.
4. Act as a first point of contact for patients, relatives, and staff, particularly for telephone enquiries, maintaining professionalism and confidentiality at all times.
5. Answer telephones promptly and professionally to facilitate efficient communication during office hours.
6. Document messages clearly and accurately, relaying them promptly to the appropriate lymphoedema therapist.

About The Royal Marsden NHS Foundation Trust:

The Royal Marsden is a world-leading cancer centre dedicated to providing the best cancer care and advancing treatment through research. We employ over 4,500 staff across various careers including nursing, medical, scientific, radiography, pharmacy, occupational therapy, finance, and administration. Our hospitals are located in Chelsea, London, and Sutton, Surrey, with a Medical Daycare Unit at Kingston Hospital.

We value life and strive for excellence in everything we do. Our dedicated team offers a stimulating environment with extensive staff benefits, learning opportunities, and clear career pathways. We support flexible working arrangements to promote work-life balance.

For more details, please see the attached Job Description and Person Specification.