Administrator – Investor Services

JTC Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a global professional services firm as an Administrator within the Investor Services team in London. You will maintain Shareholder Registers, manage customer queries, and ensure compliance with regulatory requirements while fostering a culture of service excellence. This role offers ongoing learning opportunities and support for professional qualifications.

Benefits

Ongoing learning and development opportunities

Support for pursuing professional qualifications

Qualifications

• Customer Service experience required.
• Excellent planning and organisation skills with a flexible approach to work.
• Ability to resolve complex issues under challenging deadlines.

Responsibilities

• Respond to all investor/client queries and requests effectively and accurately.
• Timely and accurate handling of subscription and redemption transactions.
• Ensure adherence to JTC policies and procedures.

Skills

Customer Service

Planning and Organisation

Effective Verbal Reasoning

Numeric Skills

Keyboard Skills

Education

IOC Qualified or working towards this qualification

Tools

MS Excel

Job description

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Administrator – Investor Services, London

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Client:

JTC Group

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f1b0b06605a3

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Join Team JTC where your contribution will be valued.

Purpose of Job

The role reports into the Manager within the Investor Services Team and is based in London. The main purpose of the team is to support the administration of our Authorised Funds clients.

As the Administrator, you will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. You will be involved in unit dealing, responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery.

Main Responsibilities and Duties

• Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
• Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as they arise.
• Ensure the accurate control, input and monitoring of all client dealing instructions in line with operational procedures.
• On-board new funds and other fund activity events as the need arises – fund/ share class launches and closures, mergers, conversion activity etc.
• Record Investor tax classification information.
• Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
• Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures.
• Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
• Instruct the share dealing related cash movements to the relevant custodians.
• Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
• Support of bulk mail and operational projects.
• Produce and administer payment processes.
• Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.
• Train new team members as required.
• Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
• Actively participate in team initiatives such as procedure documentation and system testing.
• Escalate all breaches and complaints immediately upon discovery.
• Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours; and
• Any other duties as deemed necessary by Management.
• IOC Qualified or working towards this qualification, or equivalent
• Ability to review and resolve complex issues working under challenging deadlines
• Customer Service experience
• Excellent planning and organisation skills with a flexible approach to work
• Ability to work on own initiative
• Effective verbal reasoning and numeric skills
• Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential)
• Knowledge and understanding of FCA / HMRC regulatory Environment

Conclusion

JTC is a publicly listed, global professional services business with deep expertise in fund, corporate and private client services. Every JTC person is an owner of the business and this fundamental part of our culture aligns us with the best interests of all of our stakeholders. Our purpose is to maximise potential and our success is built on service excellence, long-term relationships and technology capabilities that drive efficiency and add value.

JTC’s culture places a strong focus on the development of its employees. We value our employees’ commitment to their career and encourage and support you if you wish to pursue a professional qualification as well as providing ongoing learning and development opportunities through our Academy and Gateway programmes. Our vision for the future is driven by an entrepreneurial and innovative spirit.