Contract Manager (Internal)

Axis CLC; Dartford; On-site; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

25 days holiday

Perkbox

GP wellbeing

Volunteer day

Refer-a-friend bonus

Travel allowance

Development opportunities

Job summary

Axis CLC is seeking an experienced Contracts Manager to lead maintenance contracts including responsive repairs, disrepair and minor works across housing portfolios. You will manage operatives and subcontractors, ensuring on-time delivery, quality and safety to high standards.

You will oversee contract performance, manage budgets and KPIs, build strong client relationships, and drive continuous improvement across teams while complying with health and safety regulations.

Qualifications

• Proven experience as a Contracts Manager/Project Manager within social housing or property maintenance.
• Formal qualification and/or trade background within the construction industry.
• Strong understanding of repairs, maintenance and operational management principles.
• Proven ability to manage budgets, performance KPIs and multi-disciplinary teams.
• Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable).
• Excellent leadership, organisation and communication skills.
• IT literate with experience using management systems and reporting tools.
• Full UK driving licence and willingness to travel to sites.
• Clean DBS.

Responsibilities

• Lead the operational delivery of multiple repairs and maintenance contracts and planned works across housing portfolios.
• Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets.
• Build and maintain strong relationships with clients, residents and internal stakeholders.
• Oversee contract performance, financial results, compliance, and customer satisfaction.
• Monitor progress, quality and specification compliance through site inspections and performance reviews.
• Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents.
• Ensure all works comply with Health & Safety legislation, RAMS and company procedures.
• Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement.
• Oversee contract variations, valuations and documentation, ensuring accurate financial reporting.
• Support commercial teams with forecasting, profitability reviews and business planning.
• Lead, mentor and develop your teams to achieve excellence in service delivery.
• Promote sustainability, compliance and equal opportunity across all operations.

Skills

Leadership

Organisation

Communication

Budget management

KPIs

Multi-disciplinary teams

IT literacy

Driving licence

Education

Construction industry qualification

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role

We’re looking for an experienced Contracts Manager to lead maintenance contract to include responsive repairs, disrepair and minor works ensuring performance, safety, quality and profitability targets are met.

You’ll manage operatives and subcontractors, ensuring that works are completed on time, to specification, and to Axis’s high standards. The role combines operational delivery, client management and people leadership, ideal for someone who thrives in a fast-paced, results-driven environment.

This role supports our long-term partnership where we deliver reactive, Damp and mould, disrepair and void works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly.

Responsibilities

• Lead the operational delivery of multiple repairs and maintenance contracts and planned works across housing portfolios.
• Manage and motivate teams of operatives and subcontractors to achieve KPIs, quality, compliance and safety targets.
• Build and maintain strong relationships with clients, residents and internal stakeholders.
• Oversee contract performance, financial results, compliance, and customer satisfaction.
• Monitor progress, quality and specification compliance through site inspections and performance reviews.
• Manage resources, programming and workflow to maximise efficiency and minimise disruption to residents.
• Ensure all works comply with Health & Safety legislation, RAMS and company procedures.
• Chair progress meetings, deliver toolbox talks and drive a culture of continuous improvement.
• Oversee contract variations, valuations and documentation, ensuring accurate financial reporting.
• Support commercial teams with forecasting, profitability reviews and business planning.
• Lead, mentor and develop your teams to achieve excellence in service delivery.
• Promote sustainability, compliance and equal opportunity across all operations.

About You

You’re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams.

• Proven experience as a Contracts Manager/Project Manager) within social housing or property maintenance.
• Formal qualification and/or trade background within the construction industry.
• Strong understanding of repairs, maintenance and operational management principles.
• Proven ability to manage budgets, performance KPIs and multi-disciplinary teams.
• Knowledge of building safety, Health & Safety and compliance standards (IOSH / SMSTS / CSCS / Scaffold Management desirable).
• Excellent leadership, organisation and communication skills.
• IT literate with experience using management systems and reporting tools.
• Full UK driving licence and willingness to travel to sites.
• Clean DBS.

What We Offer

• Base Salary up to £65,000 depending upon experience
• Travel allowance
• Pension scheme and life assurance
• 25 days’ holiday + bank holidays
• Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
• 24/7 GP referral and wellbeing support service
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.