Administrator / Housing Support Assistant / Full Training Provided

AWD online; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in supported housing is seeking an Administrator / Housing Support Assistant in Oxford. The role involves managing health and safety, providing support to residents, and ensuring adherence to safeguarding policies. The ideal candidate will have strong organizational skills, MS Office proficiency, and a caring nature. This is a full-time, permanent position with benefits including generous holidays and a contributory pension.

Benefits

25 days’ holiday (plus Bank Holidays)

Up to 8% contributory pension

Investment in learning and development

Annual health and lifestyle allowance

Cycle to Work Scheme

Qualifications

• Intermediate MS Office skills and willingness to learn new systems.
• Strong organisational and multi-tasking skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage health and safety checks in accordance with policies.
• Reception duties including answering phones and coordinating transport.
• Provide emotional support to clients in sensitive situations.

Skills

MS Office

Organisational skills

Communication

Job description

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Administrator / Housing Support Assistant / Full Training Provided, Oxford

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Client:

AWD online

Location:

Oxford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5524de889134

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Housing Support Assistantwith intermediate MS Office skills, strong organisational and communication skills and a caring nature.

As the Administrator / Housing Support Assistant you will join the Care and Support Team within a supported housing setting.

Day-to-day, as the Administrator / Housing Support Assistant you will be working alongside one other Intensive Housing Management Worker to manage health and safety of the building and to safeguard the clients that live there, by answering clients enquiries and providing reactive support to those that are in crisis, in the absence of the main support team.

DUTIES

Your duties as an Administrator / Housing Support Assistant will include:

• Ensure that Health & Safety checks are carried out by the team in accordance with the organisation’s policies and procedures and that voids are kept to a minimum
• Ensure safeguarding policies are followed
• Reception duties including answering the telephone, coordinating transport when necessary, updating the appointment book and signing in and out visitors and keys
• Process voids and report/follow up repairs
• Engage with external partners to ensure the best outcome for residents
• Ensure reporting documents are being completed
• Work closely with the support team and housing officer to address any breaches of a client’s licence with the aim of preventing client evictions and focusing on tenancy sustainment
• Report to the Senior Intensive Housing Management Worker (IHMW) to highlight any concerns regarding the running of the building that compromises the safety of the building, staff and the residents that live within it
• Providing emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role

CANDIDATE REQUIREMENTS

You won’t necessarily have experience in this sector, but the organisation recognises that transferrable skills and experience are just as valuable.

They are specifically looking for candidates with the right skills and attitude, who will demonstrate and promote their values of; caring by nature, working better together and thinking for tomorrow.

Your application will be welcomed if you meet the following criteria:

• Intermediate MS Office skills and willingness to learn new systems
• Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills with the ability to remain calm under pressure
• Ability to work independently and as part of a team, showing initiative and problem-solving capabilities
• Experience in Homelessness and/or substance misuse and/or mental health is preferred but not necessary
• Able to remain calm and professional in challenging situations to reduce conflict

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13523

This job is being advertised by AWD online on behalf of a2dominion Group Ltd

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Oxford, Oxfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.