Administrator (GP Surgery)

NHS; Newcastle upon Tyne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A large training practice in Newcastle upon Tyne seeks a dedicated secretarial and administrative support person. You will be responsible for various administrative tasks, liaising with multidisciplinary teams, and managing patient inquiries. Previous experience in a healthcare setting, especially in a GP practice, is preferred. The position offers a competitive salary of £24,930 to £26,592 annually based on experience.

Qualifications

• Experience in a healthcare setting or similar administrative duties.
• Ability to follow policies and procedures.
• Competent in Microsoft Office and Outlook.

Responsibilities

• Manage inquiries from patients and colleagues effectively.
• Type letters, referrals, and reports as required.
• Support clinical staff with general administrative tasks.

Skills

Data security principles

Microsoft Office proficiency

Communication skills

Tools

SystmOne

Outlook

Job description

Based in the east end of Newcastle upon Tyne your role will be to provide secretarial and admin support to our clinical team.

The ideal candidate will have previously worked in a GP surgery or similar setting.

Main duties of the job

Working within the administration team you will be responsible for undertaking a wide range of secretarial and admin duties.

You will process information in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies and guidelines.

Process incoming post: read code and workflow to appropriate staff members.

Dealing with patient and colleague queries in timely manner.

About us

Walker Medical Group is a well established, large training practice providing high quality care to our 11,000 patients.

We will offer you a friendly supportive environment to work in. We are also a forward thinking practice who explores new ways of working and are happy to embrace change.

Job responsibilities

Primary Responsibilities

• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in line with current policies and guidelines.
• Manage all enquires from patients and colleagues in an effective manner.
• Typing letters, referrals, reports and associated documentation as required.
• Action incoming emails.
• Produce ad hoc letters as requested.
• Scanning of patient related documentation and attaching scanned documents to patients medical records
• Process incoming post. Accurately analyse and read code on to a patients medical record and workflow documents to staff members
• Adhere to strict data protection and security guidelines at all times, completing all mandatory training requirements.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Support all clinical staff with general administrative tasks as requested

Person Specification

Experience

• 1. Experience of working in a health care setting or similar undertaking administrative duties
• 2. Understand the principles of data security and protection
• 3. Ability to follow policies and procedures
• 5. Competent in the use of Microsoft Office and Outlook
• 6. Demonstrate your ability to work as a team member and autonomously
• 1. Previous experience of SystmOne
• 2. Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,930 to £26,592 a year

Depending on experience