Administrator for specialist teams Bladder, Bowel & Pelvic Health

Lewisham and Greenwich NHS Trust; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen for an Administrator within the Bladder, Bowel and Pelvic Health team at a leading NHS Trust. The role involves providing administrative support, managing patient communications, and ensuring effective processes within the team. Candidates should possess strong organizational and communication skills, with a focus on maintaining confidentiality and professionalism in a healthcare setting.

Qualifications

• Experience in a healthcare administrative role is preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Strong communication skills to interact with patients and staff.

Responsibilities

• Provide administrative support to the Bladder, Bowel and Pelvic Health team.
• Contact patients for appointment bookings and manage patient inquiries.
• Maintain accurate patient records and ensure data confidentiality.

Skills

Confidentiality

Communication

Organizational Skills

Interpersonal Skills

Education

Relevant administrative experience

Job description

Administrator for specialist teams Bladder, Bowel & Pelvic Health

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Administrator for specialist teams Bladder, Bowel & Pelvic Health

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An exciting opportunity has arisen for an administrator within our Bladder, Bowel and Pelvic Health team . The postholder is also expected to provide cross cover for the Lower limb and Lymphoedema team. The teams provide specialist services for adults under the care of Lewisham and Greenwich NHS Trust.

The Post Holder Will Be Required

• To provide administrative support to the Bladder, Bowel and Pelvic Health team, with cross cover (during planned and unplanned absences) to other teams as appropriate especially the Lower Limb Service (Leg Ulcer and Lymphoedema teams)
• To work with the Single Point of Access (SPA) with regard to answering/sending messages on RiO
• To contact patients and/or carers/relatives with regard to booking appointments via telephone, letter and email.
• Establishing, developing and maintaining effective admin processes for BBPH
  
  

Please refer to the attached job description for full details of the role.

To take messages ensuring complete confidentiality in accordance with Trust policy; To be aware of Trust Complaints Procedures and be able to act accordingly; Maintaining confidentiality at all times.

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a respectful and professional manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations.

To register patient details on RiO ensuring a high level of data accuracy; To admit and discharge patients on RiO To deal with written and telephone enquiries for the service as appropriate. To book follow up appointments as required and support with appointment management for clinicians.

To participate in administration duties such as the answer phone, appointment text reminders, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent to the appropriate departments.

Providing cover for administration colleagues during annual leave, sickness or any unplanned absences and busy periods – this may also include at different sites.

Be fully competent in the features of the trust computer system and undergo further training when systems are updated as the job requires.

Please refer to the attached job description for full details of the role.

Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream
  
  

For further details / informal visits contact: Name: Joanne Day Job title: Administration Manager Email address: [e-mail] Telephone number: 020 8314 7583

In Joanne's Absence Please Contact

Ada Nwokoro Email: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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