Administrator - Customer Solutions

Speedy Hire Plc; Newton-le-Willows; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading services company seeks an Administrator for the Customer Solutions Department in Haydock. This role involves providing administrative support, ensuring effective onboarding, and liaising with various departments to enhance customer satisfaction. Candidates should possess strong negotiation and communication skills, with a focus on customer relationships. Competitive benefits, including 26 days holiday and training opportunities, are offered. The role promotes a hybrid work model.

Benefits

26 days holiday

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and career progression

Employee Assistance Program

Qualifications

• Excellent negotiation, interpersonal, and communication skills.
• Capable of developing strong customer and supplier relationships.
• Committed and target/action focused.
• Adaptable to change in a diverse and fast-paced organization.

Responsibilities

• Assist in all aspects of the administration of the department.
• Ensure onboarding processes are effectively followed.
• Book training sessions for new starters.
• Liaise with departments to ensure customer satisfaction.
• Make recommendations for process improvement.

Skills

Negotiation skills

Interpersonal skills

Communication skills

Adaptability

Target/action focus

Job description

Overview

An opportunity has arisen for an Administrator within our Customer Solutions Department in Haydock.

This will involve providing administrative support, handling incoming calls, accurate completion of paperwork including post and effectively assisting in all aspects of the administration of the Operational Excellence Team.

Role

Administrator Customer Solutions

Location

Haydock

Hours

37.5 Hours - Monday - Friday - 08:30 - 17:00

At Speedy, we want to help you develop and progress; but we\'ll need you to demonstrate these skills and attributes for us to be able to support you

Key Responsibilities

• Asist in all aspects of the administration of the department and ensure they are followed effectively.
• Ensure all aspects of the onboarding process are in place for new Speedy & Partner starters i.e., access to the required internal systems.
• Book in training sessions with Learning & Development for all Speedy & Partner new starters
• Book in training sessions with the Training & Development Manager & the Training Support Co-Ordinator as required for the personnel.
• Booking in new supplier workshops for product knowledge
• Ad hoc administration duties as required.
• Liaising with all parts of Speedy to ensure internal and external customer satisfaction is exceeded.
• To promote effective communication with our Customers, Speedy business, and Suppliers.
• Make recommendations for process improvement and deliver training.
• Responsible for your personal continuous development by actively participating in the ongoing training programmes.

Person Specification

• Excellent negotiation, interpersonal and communication skills
• Capable of developing strong customer and supplier relationships
• Committed and target/action focused.
• Can adapt to individual and operational change in a diverse and fast paced organisation.

We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!

What we offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.