Administrator - Customer Solutions

Speedy Services; Newton-le-Willows; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading service provider is offering an Administrator position within their Customer Solutions Department in Haydock. The role involves providing administrative support, handling calls, and assisting with onboarding and training sessions. Ideal candidates will have excellent communication and negotiation skills. The position provides a range of benefits including flexible working arrangements and significant employee discounts.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

95% discount across the Speedy brand

Employee Assistance Program

Qualifications

• Excellent negotiation, interpersonal and communication skills.
• Capable of developing strong customer and supplier relationships.
• Committed and target/action focused.
• Can adapt to individual and operational change in a diverse and fast-paced organization.

Responsibilities

• Assist in all aspects of the administration of the department.
• Ensure onboarding processes for new starters are in place.
• Book training sessions with Learning & Development.
• Liaise with all parts of Speedy to ensure customer satisfaction.

Skills

Negotiation skills

Interpersonal skills

Communication skills

Adaptability

Job description

Overview

An opportunity has arisen for an Administrator within our Customer Solutions Department in Haydock. This will involve providing administrative support, handling incoming calls, accurate completion of paperwork including post and effectively assisting in all aspects of the administration of the Operational Excellence Team. Role - Administrator Customer Solutions. Location - Haydock. Hours - 37.5 Hours - Monday - Friday - 08:30 - 17:00.

Responsibilities

• Asist in all aspects of the administration of the department and ensure they are followed effectively.
• Ensure all aspects of the onboarding process are in place for new Speedy & Partner starters i.e., access to the required internal systems.
• Book in training sessions with Learning & Development for all Speedy & Partner new starters
• Book in training sessions with the Training & Development Manager & the Training Support Co-Ordinator as required for the personnel.
• Booking in new supplier workshops for product knowledge
• Ad hoc administration duties as required.
• Liaising with all parts of Speedy to ensure internal and external customer satisfaction is exceeded.
• To promote effective communication with our Customers, Speedy business, and Suppliers.
• Make recommendations for process improvement and deliver training.
• Responsible for your personal continuous development by actively participating in the ongoing training programmes.

Person Specification / Qualifications

• Excellent negotiation, interpersonal and communication skills
• Capable of developing strong customer and supplier relationships
• Committed and target/action focused.
• Can adapt to individual and operational change in a diverse and fast paced organisation.

Benefits & Working Arrangements

• We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People or Security Clearance Check.
• The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
• Link below to our policies in line with our ESG Governance: https://www.speedyservices.com/esg/governance
• All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
• First! What we offer: 26 days holiday (plus bank holidays), Life assurance, Pension Scheme, Canteen facilities, 95% discount across the Speedy brand, Opportunities for training, development and career progression, My Staff Shop: discounts and offers for shopping etc. across many suppliers, Green Commute Initiative: Work scheme for cycling, PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management, Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
• Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. Some roles within The Speedy Group UK&I may require a DBS, Credit

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.