Administrator / Customer Service Advisor - LE1

Office Angels; East Midlands; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as an Administrator / Customer Service Advisor in a vibrant City Centre environment. This role offers the chance to support Account Managers and Directors while honing your skills in customer service and logistical planning. You will be responsible for conducting service review meetings, managing asset moves, and collaborating with teams to enhance service delivery. Enjoy a friendly workplace culture with perks like free parking, a bonus, and generous holiday allowances, making this opportunity both rewarding and enjoyable. If you're looking to make a positive impact in a supportive environment, this role could be the perfect fit for you.

Benefits

Free Parking

Bonus

25 Days Holiday

Pension

Birthday Off

Qualifications

• Strong customer service skills with experience in administration.
• Ability to manage data and collaborate effectively with teams.

Responsibilities

• Conduct service review meetings and monitor performance data.
• Manage asset moves and schedule resources effectively.
• Collaborate with teams to improve service delivery.

Skills

Customer Service

Data Management

Logistical Planning

Collaboration

Job description

We are looking for an Administrator / Customer Service Advisor to work in the City Centre with parking to provide support to other Account Managers and Directors. The working hours are Monday - Friday, 9am - 5:30pm, as part of a small established team with support and training from your Line Manager.

As the Administrator / Customer Service Advisor, some of your responsibilities include:

1. Conducting service review meetings on a minimum quarterly basis, collaborating with the team on recording and collating data across systems to monitor performance for review in line with service level agreements (e.g., reviewing escalations, corrective actions, co-developing preventative strategies with suppliers and clients to improve problem areas with a solution-oriented approach).
2. Ensuring timely review meetings are held and responded to.
3. Managing single and multi-asset moves, scheduling; cooperating with the team on decision making, assigning applicable resources and capacity, and assigning crews based on skills, competency, and experience.
4. Quoting to meet the 'time to respond' turnaround agreed.
5. Monitoring quotes to conversion.
6. Planning routes effectively to maximize crew capacity and resource (availability) across the clients' approved suppliers (i.e., logistical partners).
7. Responding to escalations, aborted works, cancellations with re-routing, building in works pending to gap fill new availability, and providing opportunities to the client to bring works forward where beneficial.
8. Collaborating with crews on the best alternative route, diversions, and re-routing.
9. Forward planning 'scheduling' with the team.
10. Cooperating with account managers to plan, agree, and confirm the allocation of crews to works.

Once successful as the Administrator / Customer Service Advisor, you will work in a friendly environment with free parking, a bonus, 25 days holiday plus Bank Holidays, a pension, and your Birthday off.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.