Administrator / Customer Service Administration Assistant & Coordinator

AWD online; Lowestoft; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

A well-established company in Lowestoft is seeking an Administrator / Customer Service Administration Assistant & Coordinator. In this part-time role, you will provide administrative support, resolve customer queries, and maintain a positive work environment. Required skills include excellent communication and organizational abilities, proficiency in Word and Excel, and a keen attention to detail. The position offers a salary of £23,809 pro rata along with various benefits, including hybrid working options and ongoing training.

Benefits

Ongoing support and training

Hybrid working options

Employee Discount Scheme

Friendly working atmosphere

Contributory pension scheme

Generous annual leave

Paid day for volunteering

Company social events

Qualifications

• Excellent communication and organisational skills.
• High accuracy and attention to detail.
• Good geographical knowledge of the UK.
• Strong Word and Excel skills; IT and digital capability are essential.

Responsibilities

• Acting as a point of contact for customers, clients, or suppliers to resolve online ordering queries.
• Coordinating with the planning and installation team to book fitting of parts.
• Providing scheduling support by booking appointments and avoiding conflicts.

Skills

Communication skills

Organizational skills

Attention to detail

Word proficiency

Excel proficiency

Job description

Administrator / Customer Service Administration Assistant & Coordinator with excellent administrative, organisational, and communication skills, strong Word and Excel competency, and great attention to detail is required for a well-established company based in Lowestoft, Suffolk.

SALARY: £23,809 pro rata + Benefits (see below)

LOCATION: Lowestoft, Suffolk (NR33) / Hybrid Working Available

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 20 hours per week over 5 days, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Service Administration Assistant & Coordinator with excellent administrative, organisational, and communication skills, strong Word and Excel competency, and great attention to detail.

Working as the Administrator / Customer Service Administration Assistant & Coordinator, you will act as a point of contact for customers, clients, or suppliers via email, phone, or web chat to resolve online ordering queries and provide aftercare service.

You will have a positive, enthusiastic, and self-motivated attitude, and be a team player capable of responding well to a constantly changing environment.

APPLY TODAY

If this role matches your skills and interests, please send your CV promptly for our Recruitment Team to review.

DUTIES

Your responsibilities will include:

• Setting up new client and contact logins
• Setting up new parts/kits and new brands for online ordering
• Acting as a point of contact for customers, clients, or suppliers to resolve online ordering queries
• Coordinating with the planning and installation team to book fitting of parts
• Providing real-time scheduling support by booking appointments and avoiding conflicts
• Assisting with price reviews and data cleansing in the online ordering department
• Handling invoicing tasks
• Managing customer expectations and ensuring clear communication with colleagues and customers
• Contributing to team efforts to achieve related results
• Building and maintaining collaborative relationships with clients, understanding their requirements, and managing expectations
• Coordinating and controlling customer orders and projects
• Attending relevant training to deliver excellent customer service

CANDIDATE REQUIREMENTS

• Excellent communication and organisational skills
• High accuracy and attention to detail
• Good geographical knowledge of the UK
• Strong Word and Excel skills; IT and digital capability are essential
• Ability to meet deadlines
• Adaptability to a changing environment

BENEFITS

• Ongoing support and training
• Free onsite parking
• Hybrid working options
• Employee Discount Scheme with over 800 retailers
• Friendly working atmosphere
• Contributory pension scheme
• Free fruit and health initiatives
• Generous annual leave
• Paid day for volunteering
• Employee Assistance Scheme
• Company social events
• Cycle to Work Scheme

HOW TO APPLY

Submit your CV to our Recruitment Team for review. Successful applicants will have their details forwarded to our client for consideration. By applying, you consent to this process.

JOB REF: AWDO-P13688

Full-Time, Permanent Admin Jobs, Careers, and Vacancies in Lowestoft, Suffolk. Advertising and CV sourcing by AWD online.

AWD online specializes in candidate sourcing and vacancy advertising on multiple job boards on a non-commission basis. AWD operates as an employment agency.

Visit us at http://www.awdo.co.uk

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