Administrator - Community Nursing Team

Cornwall Partnership NHS Foundation Trust; Wadebridge, Tintagel; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in Wadebridge is seeking an experienced administrator to support the Community Nurse Team. Responsibilities include managing patient referrals, arranging meetings, and maintaining electronic systems. Candidates should have NVQ 3 Administration or equivalent experience, along with excellent communication and organizational skills. This role is vital to ensure smooth operations in the healthcare environment of Cornwall.

Qualifications

• Computer literate and competent in Microsoft Office applications.
• Good literacy and numeracy skills.
• Previous experience in a healthcare office environment.

Responsibilities

• Managing referrals to the team via electronic systems.
• Arranging meetings and note-taking.
• Acting as first point of contact for telephone enquiries.

Skills

Excellent verbal and written communication skills

Ability to prioritise own workload

Organisation skills and accuracy

Education

NVQ 3 Administration or equivalent experience

Tools

Microsoft Office applications

Job description

We are seeking an enthusiastic and experienced administrator to join us in our friendly and proactive Community Nurse Team. The Administrator's primary function will be to support the North Coastal Cluster Community Nursing Team along with supporting the day to day running of the nurse's office. The working pattern may include some weekend and bank holiday working.

The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and document management.

Support to the team will include managing appointments, inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.

Main duties of the job

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

• Managing referrals to the team via electronic systems and clinical record keeping systems
• Arranging meetings, preparing agendas, note-taking and distributing papers
• Supporting clinical staff by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communication
• Assisting with HR, Workforce and recruitment paperwork
• Acting as first point of contact for telephone enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public
• Answering telephone, dealing with enquiries, directing as appropriate, maintaining accurate messages and forwarding to relevant person/department
• Sorting and management of incoming mail and stock deliveries

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Person Specification

Education, qualifications and experience

• NVQ 3 Administration or equivalent experience
• Computer literate and competent in use of Microsoft office applications
• Good literacy and numeracy skills

Skills and Aptitude

• Excellent verbal and written communication skills
• Ability to prioritise own workload and work unsupervised
• Organisation skills and Accuracy

Knowledge and abilities

• Accurate typing and keyboard skills
• Previous experience in a healthcare office environment
• Knowledge of medical terminology
• Knowledge of CFT IT systems

Cornwall Partnership NHS Foundation Trust is an equal opportunities employer and welcomes applications from all sections of the community.