Administrator - Closures Case Handling

Rathbone Brothers; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in wealth management is seeking a dedicated professional to join their Account Closures team in Liverpool. The role involves ensuring a smooth offboarding process for clients, adhering to regulatory standards, and contributing to team initiatives. Ideal candidates will possess strong organizational skills, attention to detail, and a commitment to service excellence. This permanent position offers a chance to be part of a diverse and inclusive workplace that values integrity and client service.

Qualifications

• Minimum of 5 GCSEs including Maths & English required.
• Strong written and verbal communication skills.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Deliver service excellence and protect client assets.
• Ensure compliance with regulatory requirements.
• Participate in Continuous Improvement initiatives.

Skills

Organisational Skills

Time Management

Attention to Detail

Communication

Teamwork

Adaptability

Education

5 GCSEs (grade A-C/5-9) including Maths & English

Tools

Microsoft Office

Job description

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Department: Closures Initiation & Internal Transfers

Job Category: Support

Location:

Liverpool, GB, L3 1NW

Date: 12 May 2025

Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.

Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.

We see it as our responsibility to invest for everyone’s tomorrow. That means doing the right thing for our clients and for others too. Keeping the future in mind when we make decisions today. Looking beyond the short term for the most sustainable outcome. This is how we build enduring value for our clients, make a wider contribution to society and create a lasting legacy. Thinking, acting and investing responsibly.

Department: Operations

Location: Liverpool

Contract: permanent

The Team

Account Closures are responsible for actioning client requests to leave Rathbones and transfer their cash and/or stock to another company. An efficient offboarding process is important to ensure the client is given a final good impression of Rathbones.

The Role

• Delivery of service excellence and protection of client assets
• Compliant with regulatory requirements and company policies
• Positive contribution to your teams new and existing initiatives

Outcomes of the Role

• Provide a professional and reliable service for clients, investment managers, advisers, and product providers
• Ensure you are adhering to the teams current SLAs and to all regulatory requirements
• Accountable for administrative tasks within the team in line with the team’s procedures manual
• Ensure that you are actively participating in Continuous Improvement principals and the 4+1 habits. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures
• Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX)
• Assist in User Acceptance Testing (UAT) of new and existing IT systems
• Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained
• Follow the conduct rules and act with integrity
• Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager
• Build and maintain relationships with all stakeholders, both internal and external
• Any other duties as required

Knowledge, Skills and Experience

• Excellent organisational and time management skills
• High level of accuracy and attention to detail with ability to grasp new tasks quickly
• Strong written and verbal communication skills
• Focus on delivering service excellence
• Good working knowledge of Microsoft Office applications
• A team player able to multi-task in a fast-paced environment
• Ability to build constructive relationships with other members of staff at various levels
• Adaptable, flexible, and able to accept responsibility for given tasks
• A minimum of 5 GCSE’s (grade A-C/ 5-9) including Maths & English
• Experience of working as part of a team
• Desirable: industry knowledge and an interest in the wealth management sector

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.

We’re a Level 1 Disability Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via [e-mail] to let us know what adjustments you may need.