Administrator - Christchurch

Whānau Āwhina Plunket; Christchurch; On-site; NZD 54,000 - 60,000; Full time

Job summary

A community-focused health organization in Christchurch is looking for a driven Permanent Full time Administrator to support families. You will manage referrals, handle queries, and ensure seamless service delivery. The ideal candidate is detail-oriented with excellent communication skills and empathy. Join a dedicated team committed to improving community health and wellbeing.

Benefits

Wellbeing schemes

Generous parental leave

Retail discounts

Fitness Passport

Qualifications

• Experience in a call centre is advantageous.
• Strong service orientation and initiative.
• Ability to build rapport quickly with whānau.

Responsibilities

• Manage referrals and arrange initial visits.
• Answer queries and manage scheduling.
• Use multiple online systems with attention to detail.

Skills

Attention to detail

Time management

Communication

Empathy

Job description

Do you pride at being an admin superstar? Come be a part of a pivotal team that serves our wider Plunket whānau. We’re seeking the support of a Permanent Full time Administrator (38 hours per week) in our Christchurch office.

Te Whiwhinga mahi | The opportunity

Our Administrators receive the referrals from midwives and other lead maternity carers, contact whānau to congratulate them on their new arrival and arrange their initial visits with our registered nurses. You will also manage our 0800 number, answering queries from the public about our services and rescheduling appointments. While this forms the bulk of the role, there is also some database and calendar management to ensure both our clients and staff know where they are going, who they are meeting and what to expect.

Working across multiple online systems will require you to have strong attention to detail, excellent time management skills and the ability to move from one task to another with ease.

The hours of work are predominantly Monday to Friday 8.30am to 4.36pm. There is some flexibility on offer for the right person around start and finish times.

In line with our pro equity journey, your ability to adapt your communication style to a variety of whānau will also help you to thrive in this role.

The salary band for this role is between $54, 933 ($27.80 per hour) - $59, 974 ($30.35 per hour) depending on experience

He kōrero mōu | About you

We’re looking for passionate individuals who are ready to take initiative. If you're someone who thrives on giving great service, using your initiative and bringing a great attitude to an evolving environment, you will enjoy this role. As a critical part of our front-line team, being able to quickly build rapport and gain trust will be the key to your success. While ensuring quality interactions and that whānau can see the value in our service, you will also be confident in being able to work at pace and find the details you need to reach and engage with whānau.

You will be comfortable with change and excited to join our team on a journey as we move to working as a national team.

This is a predominantly phone-based position, so confidence and empathy will be key. Prior experience working in a call centre would be advantageous, alongside a hunger to be able to play a key part in our pro-equity journey by ensuring our communities thrive. If you are a team player, quick learner and dare to dive into the unfamiliar, then we would love to hear from you.

We expect and encourage all Plunket people to live our values; kia māia – to be courageous, kia Māhaki – to be humble, kia manaaki – to care and kia tūhono – to stand in relationship.

Ngā āhuatanga kei a mātou - What we offer

If you're seeking to work for an organisation that values improving society, join us at Whānau Āwhina Plunket.

In Line With Our Values, We Believe In Caring For Our People, To Support Your Wellbeing And Ongoing Professional Growth We Offer

• Wellbeing schemes such as a Wellbeing day: use one of your sick leave days to proactively look after yourself
• A generous parental leave scheme to support growing whanau
• Various retail discounts and discounted childcare
• Fitness Passport - unlimited access and discounted prices across an extensive choice of fitness facilities
• Full time working week of 38 hours
  
  

Me pēhea te tuku tono | How to apply

All applications must be submitted online via our website. For any mahi specific queries, please reach out to Caroline Gieseg (Administration Team Leader) on [e-mail].

Applications close: 11 August 2025. Please note, we may close this advert early if we find a suitable candidate.

Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities. This journey is creating exciting career opportunities - If you would like to contribute to the important mahi we do, nau mai, haere mai.

Position description Apply now

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