Administrator | Central London Community Healthcare NHS Trust

Central London Community Healthcare NHS Trust; Watford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community healthcare provider is seeking an Administrative Assistant for the Frailty Hospital at Home Service. The role involves supporting daily administration needs, liaising with professionals and the public, and maintaining accurate records using Trust IT systems. Flexibility in working hours, including weekends and evenings, is essential. This position offers a comprehensive induction, flexible working options, and opportunities for training and development.

Benefits

Comprehensive induction program

Car lease scheme

Flexible working options

Annual travel card loan

Training and development opportunities

Qualifications

• Experience with administrative tasks in healthcare settings is preferred.
• Ability to communicate sensitively with patients and professionals.
• Familiarity with IT systems for patient records, particularly SystmOne.

Responsibilities

• Support administration for healthcare teams and meet client needs.
• Work collaboratively to complete administrative tasks efficiently.
• Liaise with professionals and the public, managing inquiries appropriately.

Job description

To support the day-to-day running of the administration needs of the Frailty Hospital at Home Service and the Unplanned Care team and to act as a point of contact for professionals.

To provide administrative support to the Frailty Hospital at Home Service and Unplanned Care team to enable them to meet client needs and undertake their role, delivering quality patient care. The post holder will be flexible in order to meet the requirements of the team’s remit
To work as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.

To communicate with professionals and the general public with tact and sensitivity

To ensure that accurate details are exchanged with all relevant staff. To give support to patients, carers and staff where appropriate, acting as a supportive member of the team at all times.

Flexible working including weekends and evenings

Carrying out routine entry of information and scanning of patient notes onto the SystmOne database

Register referrals for all Unplanned Care pathways - Frailty Hospital at Home Service, Discharge To Assess (DTA), Rapid Response and Early Intervention Vehicle (EIV)

Complete capacity report on an ad hoc basis.

To support in the monitoring of stationery cupboards and medical storeroom for stock and support in the ordering of service stationery and medical supplies when required

Forwarding discharge summaries, referrals and other letters to patients, general practitioners and other services

To carry out general office tasks such as sorting incoming mail, franking outgoing mail, photocopying and keeping the office tidy.

To accurately record information on Trust IT systems and databases

To answer incoming calls, dealing with enquiries in a helpful manner, proactively taking action where appropriate.

To deal with enquiries, correspondence and information received by the service in conjunction with other staff.

You will need to be able to liaise appropriately with individuals from a wide range of backgrounds

You will also be expected to receive, record and relay confidential and sensitive information relating to patient care, ensuring that accurate details are exchanged with all relevant staff.

Just as we care about our patients’ wellbeing, we care about yours!

We can offer you:
• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme *T&C’s apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it’s like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits

**Please see attached Job Description and Person Specification for full roles and responsibilities.**


This advert closes on Thursday 31 Jul 2025