Administrator | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Slough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in Slough seeks an Administrative Support role for the Memory Clinic. The position requires excellent communication and customer care skills, along with previous office experience. You will handle reception duties, maintain records, and support clinical operations in a team setting. Offers include flexible working options and a generous annual leave package.

Benefits

Flexible working options

27 days of annual leave

NHS pension scheme

Learning and career opportunities

Discounts at retailers

Qualifications

• Previous knowledge of administrative duties, including minute-taking.
• Ability to work both in a team and independently.
• Experience with software programmes.

Responsibilities

• Provide reception cover and administrative support.
• Maintain electronic and hard copy systems across the service.
• Respond to visitors and callers in a friendly manner.

Skills

Office administration experience

Customer care skills

Interpersonal skills

Communication skills

Tools

RIO

Microsoft Office

Job description

You will work to support the effective clinical and non-clinical operation of the Slough Memory Clinic by providing necessary administrative support and skills as needed. You will also provide reception duties as required, responding to callers by telephone or in person, in a friendly and professional manner and accurately relay messages for team members.

Your role in the Memory Clinic will require you to support requirements by undertaking a variety of administration and clerical tasks e.g. typing and word processing, input information on RIO, Scan papers to provide an electronic version of the documents when required, undertake any photocopying, collating and distribution of documents as required and ensure that information provided to patients and carers are up to date and in stock.

Your base would be Upton Hospital where we have access to free parking facilities, staff room and a friendly and welcoming team. Working hours are Monday to Friday 9am -5pm.
• You will be based at Slough Memory Clinic, Upton Hospital and provide reception cover for patients and carers who visit the memory clinic for appointments/ groups or other activities.
• As part of the wider administration team for the Older Adult Mental Health Service, you will maintain all office systems, both electronic and hard copy, across the service, ensuring that services run smoothly through having well planned and organised administrative systems and processes in place

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

The “must haves” for this role:
• Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
• Knowledge and experience of using a variety of software programmes/packages
• Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
• Good interpersonal, communication and reporting skills

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Rashieda Ebrahim on 07909 913 261 or mail: [e-mail] who will be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Monday 21 Jul 2025