Administrator and Patient Booking Clerk - Maternity Cover

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider is seeking a motivated Administrator and Patient Booking Clerk for the Emergency Department. You will be responsible for managing patient information, handling enquiries, and maintaining a welcoming environment. The role requires excellent communication and organisational skills, along with previous NHS experience. This role offers a flexible working arrangement, with 20 hours per week.

Qualifications

• Experience in a busy and challenging environment.
• Ability to maintain a calm and effective manner.
• Previous NHS experience is essential.

Responsibilities

• Obtain and register confidential information from patients.
• Act as the first point of contact for patients and relatives.
• Handle sealed medical samples for analysis.
• Manage general enquiries via phone and in person.
• Check and print the daily bleep list.

Skills

Excellent communication skills

Organisational skills

Keyboard skills

Telephone manner

Tools

Hospital – eCare system

Job description

Overview

A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.

Administrator and Patient Booking Clerk- Maternity Cover

Department: Emergency Department

Band 3: £24,937 - £26,598 per annum, pro rata

Hours: 20 per week, all MKUH roles will be considered for flexible working

We are looking for a flexible, enthusiastic and motivated individual to work in our busy Emergency Department on internal rotation. You must have excellent communication and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment. Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner. Knowledge of the Hospital – eCare system would be an advantage whilst previous NHS experience would be essential.

Please note that we are not able to offer sponsorship for this role.

For further information, please contact: Razzbir Kaur Sohal, Assistant Service Manager, [e-mail]

Interview date: 20th October 2025

"We care We communicate We collaborate We contribute"

Main duties and responsibilities

• Obtaining and registering confidential information from all patients attending the Emergency Department. This is to include the updating of any changed patient details, using a smart card enabling all staff to access summary care records to obtain the patients NHS number.
• To be the first point of contact for patients/relatives attending the Emergency Department. Dealing with difficult, distressing situations and alerting the nursing or clinical staff to patients or situations which are cause for concern, e.g., chest pains and chemo patients, to access equipment urgently for patients until a nurse is alerted.
• Received sealed medical samples for hospital analysis from the public to transfer to the lab.
• Dealing with general enquiries via the telephone (24 hrs) and in person including difficult and frequent emotional situations with patient, public, agencies and staff. Ensuring that patients and relatives always receive a welcoming professional and considerate approach and where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents.
• Check and print the daily bleep list ensuring that copies have been allocated across the main clinical areas of the department.

Please refer to the Job Description for further details.

This advert closes on Wednesday 15 Oct 2025