Administrator and Patient Booking Clerk - Maternity Cover

Milton Keynes University Hospital NHS Foundation Trust; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading UK healthcare provider is seeking a motivated individual to join their Emergency Department as an administrative support staff. This role requires excellent communication and organisational skills to provide efficient support in a busy environment. Previous NHS experience and knowledge of medical terminology are essential. Join a dynamic team and contribute to patient care in a challenging but rewarding role.

Qualifications

• Experience in a busy healthcare setting preferred.
• Ability to manage workload independently and efficiently.
• Knowledge of medical terminology is essential.

Responsibilities

• Provide front line administrative support to the Emergency Department.
• Work closely with nursing and medical staff.
• Manage and prioritise workload with minimal supervision.

Skills

Excellent communication skills

Organisational skills

Interpersonal skills

Good keyboard skills

Calm under pressure

Education

Previous NHS experience

Tools

eCare system

Job description

'We care We communicate We collaborate We contribute'

The post holder will provide high quality front line administrative support to the Emergency Department. This involves working closely with nurses, medical staff, all Emergency Department consultants, and management team.

The post holder will work as part of the Emergency Department team ensuring an efficient high quality and time service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies.

These duties do not require direct supervision on a day-to-day basis and the post holder is responsible for the management and prioritisation of their own workload. The staff will need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including nights where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.

The post holder will ensure they have a good understanding of medical terminology.

We are looking for a flexible, enthusiastic and motivated individual to work in our busy Emergency Department on internal rotation. You must have excellent communication and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment.

Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner. Knowledge of the Hospital - eCare system would be an advantage whilst previous NHS experience would be essential.

About Us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.