Administrator and Office Clerk

NHS; Cleckheaton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization in Cleckheaton is looking for an experienced administrator to manage patient calls and complete various administrative tasks. The role requires strong communication skills and experience working in a GP practice, ideally with SystmOne. The position is part-time, requiring flexibility in hours, and offers a salary of £12.21 an hour.

Qualifications

• Experience of working with the general public.
• Polite and confident demeanor is essential.
• Ability to follow policy and procedure.

Responsibilities

• Carry out administrative duties in a busy office environment.
• Handle incoming and outgoing patient calls.
• Book, change, and cancel appointments.

Skills

Excellent communication skills (written and oral)

Strong IT skills

Ability to work under pressure

Education

Educated to GCSE level or equivalent

Tools

Microsoft Office

Outlook

Job description

Job summary

We are looking for an experienced administrator to join us at Cleckheaton Group Practice. The successful candidate should have SystmOne experience and have worked in a GP practice for a minimum of one year. You will answer the telephone and liaise with patients mainly over the phone. The main role of the position is to deal with all of the administrative duties associated with General Practice, including prescriptions, referrals, QOF, GP rotas, and covering on reception. The hours are quite specific in order to cover the site for all of the hours we are open. If you have worked in general practice or primary care before that would be useful but it is not essential all of the training will be given.

Main duties of the job

The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager:

a. Carry out administrative duties associated with working in a busy office environment.

b. To use the telephone to call patients and take inbound calls from patients in the admin office.

c. Book, change and cancel appointments for patients in line with current arrangements.

d. Deal with things, like prescription requests, Clinical Rotas, QOF, Recalls, Patient Registrations, Patient Signposting and carrying out duties as requested by the Practice Manager and Partners.

e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.

The hours for this role are very specific in order to cover the surgery for the hours we are open:

The post is 30 hours per week, Monday to Friday.

You MUST be able to offer flexibility.

About us

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the organisation. This document may be amended, following consultation with the post-holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing, duties to enable the efficient running of the organisation.

WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY

Details Date posted

31 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3173-25-0008

Job locations

St John’s House

Cross Church Street

Cleckheaton

West Yorkshire

BD19 3RQ

Job description Job responsibilities

The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager and Partners.

a. Carry out administrative duties associated with working in a busy office environment.

b. To use the telephone to call patients and take inbound calls from patients in the admin office.

c. Book, change and cancel appointments for patients in line with current arrangements.

d. Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Manager, and Partners

e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.

Job description Job responsibilities

The following are the core responsibilities of the Administrator and Office Clerk. There may be, on occasion, a requirement to carry out other tasks; this will depend on factors such as workload and staffing levels as directed by the Practice Manager and Partners.

a. Carry out administrative duties associated with working in a busy office environment.

b. To use the telephone to call patients and take inbound calls from patients in the admin office.

c. Book, change and cancel appointments for patients in line with current arrangements.

d. Deal with things, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice Manager, and Partners

e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.

Person Specification Personal Qualities Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Qualifications Essential

• Educated to GCSE level or equivalent

Desirable

• IT or admin qualification at NVQ level III or above
• RSA level II or equivalent

Experience Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of working with vulnerable people
• Experience of working in general practice/primary care

SKILLS Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem-solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Competent in the use of Microsoft Office and Outlook

Person Specification Personal Qualities Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Qualifications Essential

• Educated to GCSE level or equivalent

Desirable

• IT or admin qualification at NVQ level III or above
• RSA level II or equivalent

Experience Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of working with vulnerable people
• Experience of working in general practice/primary care

SKILLS Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem-solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Competent in the use of Microsoft Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Cleckheaton Group Practice

Address

St John’s House

Cross Church Street

Cleckheaton

West Yorkshire

BD19 3RQ

Employer's website

https://www.cleckkheatongrouppractice.co.uk (Opens in a new tab)

Employer details Employer name

Cleckheaton Group Practice

Address

St John’s House

Cross Church Street

Cleckheaton

West Yorkshire

BD19 3RQ

Employer's website

https://www.cleckkheatongrouppractice.co.uk (Opens in a new tab)