Administrator and Learner Wellbeing Assistant

YMCA Derbyshire; Derby; On-site; GBP 12,000; Part time

Job summary

YMCA Derbyshire is seeking a dedicated Administrator and Learner Wellbeing Assistant to support students in their educational journeys. This role involves maintaining administrative processes and offering essential support to learners, playing a critical role in their personal and academic growth within a community-centered charity.

Benefits

25 days holiday (pro rata) plus extra days after service

Smart Health app access

Employee recognition initiatives

Training and Development opportunities

Long Service rewards

Life Assurance

Qualifications

• Proficiency in Microsoft Office applications essential.
• Experience with student management systems or databases preferred.
• Basic understanding of learner wellbeing and mental health support services.

Responsibilities

• Act as the first point of contact for learners seeking support.
• Ensure efficient and accurate administrative processes.
• Maintain records and manage files adhering to GDPR.

Skills

Record-keeping

Data protection knowledge

Communication

Education

Basic understanding of safeguarding and child protection policies

IT & Digital Literacy

Tools

Microsoft Office

Job description

We welcome you to YMCA Derbyshire.

We have been at the heart of the community in Derbyshire since 1847. While the scope of our work has changed considerably over the years, our vision hasn’t. Our holistic development in body, mind and spirit and our mission to break down barriers to achievement and help local people to fulfil their potential has remained our constant purpose.

Every year, we support over 300 individuals in our housing provision, enabling them to grow their confidence and move into education, training, employment and into independent living. Alongside this we provide a whole host of youth and community services including our own community gardens. We also provide training and education to 150 young people each year who find mainstream education more difficult, as well as high-quality childcare within our community.

Our team works hard to provide as much care and support for those who need it most, every day we make a difference.

Position:

Administrator and Learner Wellbeing Assistant

Based: Derby City/Ilkeston

Salary: £11,657.10 PA (£12.81PH)

Hours: 17.5Hours Per Week

Do you enjoy supporting young people and want to make a real difference in their educational journey? Are you organised, empathetic, and passionate about helping learners thrive? We’re looking for a dedicated Administration and Learner Wellbeing Assistant to join our team and play a vital role in both the smooth running of our office and the wellbeing of our students. In this rewarding role, you’ll be the first point of contact for learners seeking support, while also ensuring key administrative processes are efficient, accurate, and student focused. If you’re someone who can combine attention to detail with a caring and approachable attitude, we’d love to hear from you.

This is an exciting opportunity for you to join the YMCA; a charity at the heart of the community in Derbyshire. We are committed to helping people at times of need, regardless of gender, race, ability or faith. Our values to Protect, Trust, Hope and Persevere underpin all of our services across the county.

In order to change lives YMCA Derbyshire run and market a number of commercial and support services to support a whole range of different young people.

We are seeking a creative thinker with a ‘can-do’ attitude and an ability to influence others to use our services.

Requirements:

Ideally you will have the following: -

Basic understanding of office procedures and systems

• Record-keeping and file management
• Knowledge of data protection and confidentiality (e.g., GDPR)
  
  

IT & Digital Literacy

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with databases and/or student management systems (like SIMS,
  
  

ProMonitor, or equivalent) E

Education and Safeguarding

• Basic understanding of safeguarding and child protection policies
• Awareness of learner wellbeing and mental health support services
• Familiarity with inclusivity, equality, and diversity principles in education
  
  

Customer Service

• Knowledge of front-facing support, dealing with enquiries from students, parents,
  
  

and staff.

Communication Protocols

• Understanding of professional communication styles (email, phone, in person)
• Internal communication tools (e.g., Teams, Zoom, Slack)
  
  

A driving license and use of own car is essential as there will be an expectation to work across numerous sites.

At YMCA Derbyshire we aim to transform the lives of the people we work with for the better. We are looking for brilliant people who will ensure that safeguarding the people we work with is a priority.

The appointment is subject to YMCA Derbyshire receiving two satisfactory references, an Enhanced DBS (Disclosure and Barring Service) check and a six-month probationary period.

Other information:

YMCA Derbyshire are proud to be a 'Disability Confident Employer'. If you’re disabled, we will guarantee you an interview if you meet the minimum criteria for the role you’ve applied for. Are you a disabled candidate who would like to apply on this basis?

If you do not wish to apply under the scheme, but do require us to make reasonable adjustments for you to attend an interview, then please let us know what those adjustments will be.

What we offer:

• 25 days holiday (pro rata) as standard with an extra 2 days after 5 years of service
• People celebration event each year. (Celebrating our Peoples Achievements)
• Recognition initiatives such as employee of the year and star of the quarter
• Smart Health app where you will have access to an online doctor for you and your family as well as nutritional advice and Mental Health assistance.
• Life Assurance 2 times your annual salary
• Real Living Wage
• Christmas/ Easter and Quarterly Treats
• Your Birthday off every year
• Long Service rewards
• Training and Development
• and more
  
  

For an informal chat please contact Gary Lambert on 07525984375 during the hours of 9am – 4pm

Closing date: 27th July 2025

Interview date: 1st August 2025

Vision

Our vision is enabling young people and communities to thrive:

– So, they can fulfil their dreams;

– have a safe space to learn and grow;

– feel equipped to belong, contribute and prosper; and

– feel supported to be active in body, mind and spirit.

Together we create places where people flourish.

Mission

To develop the whole person, body, mind and spirit.

Values

From 1 Corinthians 13:4-7

Protect | Trust | Hope | Persevere

YMCA Derbyshire are committed to providing dual professionalism opportunities

We will do this by offering placements within other organisations in our community.

By supporting dual professionalism, we will improve our development, increase our experiences and outcomes which will positively impact YMCA Derbyshire, our employees, our residents and learners and our communities.

Equality and Diversity Statement:

YMCA Derbyshire is committed to promoting equality and diversity in all aspects of its operations. We value and embrace individual differences and believe that everyone should be treated with respect and dignity. We welcome people from all backgrounds, irrespective of age, disability, gender, race, religion, sexual orientation, or any other characteristic.